Sudhir Vishnoi

Experience

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  Achievements at Infosys and SAP Labs

  Jan 2002 - Apr 2010

  My Achievements

   Awarded for “Execution Excellence “in CRM in 2010 Runners up in the customer enabling quiz organized at the DC level by Infosys Technologies LTD. III Prize in Technical Essay representation at R. I. E. T. 2004-05. Participated in “SAMWAD-THE GROUP DISCUSSION” at Gyan Vihar Universe 2005.  Consolation Prize in Science Model/Teaching Add Competition held by Science and Industrial Division at Birla Auditorium 1997-1998. Distinctive performance in 2nd National Science Olympiad 2000Awarded "Wall Of Fame" award in SAP in Dec 2010for the team effort put in to set up and stabilize the CRM systems in terms of customizing. Show less

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  Infosys Technologies Ltd

  Jul 2006 - Dec 2007

  # Certification Type Grades/Remarks 1 Infosys T102 - IVS Technical Certification Completed with 68% marks in the first attempt. # Personal Details # Responsibility: Test case design, conditions, scripts, execution (complete Software Test Lifecycle). Software: Mainframes. Description: Extension of Tesco Compare 1 and involves Backend validations.

  • Certification

    Aug 2007 - Dec 2007

  • Test Engineer

    Jul 2006 - Dec 2007
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  SAP Labs India PVT LTD

  Jan 2008 - Dec 2016

  Senior Support Consultant

   Expertise in resolving Oracle database incidents and resolution on the outage, downtime, and its communication with SAP. Working as a COE database Expert resource and delivered customer support services (CQC DA, TPO, EWA, GLS, GA, GV) Expertise in analyzing the customer solution as part of Technical Integration services. Actively involved in back office solving customer critical cases and driving the solution as a DEA. Analyze customer SAP ERP (Enterprise Resource Planning) with oracle database, systems with respect to average response times and total workload, to ensure adequate performance of core business transactions that are significant for them financially. As a part of Oracle database team, expert in analyzing and providing the recommendation to improve the response time of the production systems. SAP ERP system monitoring to support critical GoLive phase and to ensure a smooth GoLive with new functionality, large number of additional users and GoLive after critical upgrade. Performing End-to-End root cause analysis on the customer systems and providing the recommendations helping to avoid/eliminate system bottlenecks. Expertise in delivering Downtime Assessment service by determining the phases of an upgrade that can be optimize in order to reduce the technical downtime. As a result, more time is available for post upgrade activities. Trained to verify and improve the security of SAP systems of customers which enable the customer to prepare for internal, external audit and GoLive phases.  As a part of Transport Execution Analysis team, responsible to analyze and optimize the software change management procedure in order to provide stability of the production system is at risk due to uncontrolled changes Analyzing the SQL statements in the system and fine tune them to improve the performance of the database. Providing optimal parameter settings for ERP memory management and database. Show less

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  SAP Labs India

  Jan 2008 - Nov 2011

  Senior Quality Specialist

  Responsibility: Test case design, conditions, scripts, execution (complete Software Test Lifecycle); System set up – customizing for pricing condition, rebates etc. Resource planning, Scope planning, Test plan management Duration: January 2008 to present Hardware: GTP, CSS.Trade promotions are marketing activities specific to the consumer goods industry that take place in within a defined period of time. They facilitate Strategic and tactical marketing, Sales revenue planning, Implementation, validation, and analysis of promotion strategies such as Special offers Displays Coupon discounts Temporarily reduced prices.To optimize the trade promotion the most important thing is to set up condition customizing for optimum solutions. The system set up for TPM varies between the system and demands extensive knowledge on Landscapes. The part of customizing is done in the ERP clients and then downloaded to CRM clients. I am the one point contact in CRM-TPM for handling this system set up. I am in process of knowledge sharing within the team and trying to create an expertise within the team. I have also automated the same partially to reduce the time factor in system set up.Along with this I have been maintaining the effective bug rate of more than 75 percent in order to ensure the product quality. Show less

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  Infosys Technologies Limited

  Jun 2008 - Dec 2008

  Test Engineer

  Responsibility: Test case design, conditions, scripts, execution (complete Software Test Lifecycle). Duration: 6 Months. Hardware: Test Director, PVCS Software Mainframes. Description:A car insurance web based Testing Project developed and tested in Infosys which went live in the market from 13 September 2007.

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  SAP America Inc

  Jan 2017 - now

  Lead Technical Account Manager

  Premium Engagement Customer Handling

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  29 IMPORTS LLC

  Nov 2022 - now

  Founder

  Furniture Import house with wide network of elite suppliers from Asia.Top class furniture imported for all- direct consumers,Retailers, wholesalers