Melissa LaMartina-Gust, CSM

Experience

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  National Marketing Resources

  May 2010 - Apr 2011

  Marketing Internet Consultant

  Trained and motivated clients on how to build an internet business.Encouraged a positive work environment.Excelled through various company marketing tests for continuous teaching.Analyzed and tested new strategies to build client successes.Strategized teaching structures for different clients. Built positive relationships with clients as well as coworkers. Critiqued clients on web design for their internet business

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  Epiq Systems

  Nov 2011 - Nov 2016

  Relationship Manager

  • Travel to client offices to train them on software updates/ensure client satisfaction.• Provide software support, quality control as well as production and administrative roles.• Develop and maintain client relationships.• Electronic filing/court docketing online.• Data Entry of bankruptcy case information.• Interact with clients and client service associates regarding production requests.• Maintain budgets of clients for the year when delivering products and services.• Create Excel spreadsheets of information regarding client cases. • Quality Control of accounting ledgers being mailed to bankruptcy professionals.• Verify accuracy of documentation prepared for clients (example: checks and processing documents, QA).• Run various reports for clients for monthly auditing purposes.• Assist with special projects needing to be completed by deadline.• Order office supplies for the company. Show less

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  NeuAnalytics

  Nov 2016 - Jan 2019

  Senior IT Business Analyst / Senior UAT Analyst

  • Create full regression QA test scripts and expected result• Create and maintain User Manual• Train new hires on daily tasks and site functionality• Interview candidates for open positions within the company• Establish quality assurance requirements to utilize across the team• Initiate clear communication channels between different teams within the organization• Engage with Developers regarding the Agile process for the two week sprint cycle• Oversee and manage full regression testing across the team for site deployments • Deploy Risk analysis log for various clients outlining transparency within NeuAnalytics and clients• Direct client meetings providing details included in current sprint• Provide detailed feedback regarding site testing• Engage in discussion pertaining to site functionality• Work directly with clients to gather business requirements• Report and monitor error identification through NeuAnalytics internal ticket platform and through the Team Foundation Server• Gather BR from clients for new project plans• Implement User functionality training• Perform some SQL queries in researching data• Create, monitor, and deliver PRD to Developers for future improvements• Work within Confluence on documentation within the organization Show less

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  Gateway Health Partners/ Maxor

  Jan 2019 - now

  • IT Project Manager II

    Jun 2023 - now

  • Information Technology Business Analyst/ Project Manager

    Jan 2019 - Jul 2023