Experience

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  Community housing and therapy

  May 2016 - Jun 2016

  Student intern

  • Aim was to work with residents to build therapeutic relationships that will enable the CHT team to assist with promoting recovery and interdependence.• Talk to the residence in-group meetings.• Take part in the activities with residents engaging them in everyday living activities in-group and individual psychotherapy. • Recording thoughts before and after the group therapies/ activities.• Recording in a booklet how the residents are responding to different situations.

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  Middlesex university

  Sept 2017 - Jul 2019

  Provided research papers for the studies (such as on movement and learning, embodied learning, and synchronicity for dancing statistics)Assisted with special events and programs in Department of Psychology.Found activities for lectures on the specific subject line such as Cognitive Psychology, Mental Health and Mental illness, and Social Psychology for foundation year accommodating large groups of students (100+) for the duration of 15-25 minutesCollated the list of popular Psychology websites (amongst students and teachers) to be contacted for the study of dancing statisticsCreated instructional 3D images so that participants could follow and recreate the images according to what they understand with the instructions for the image control and recognition study.Worked under the professors in the department of Developmental Psychology and Research Methods.For developmental Psychology searched for literature papers and write literature reviews.Set-up a Qualtrics study for distribution amongst different teachers and child care workers to get a deep understanding on children behaviorAssisted a PHD student in Random Data sampling by collecting the data from the university student in relation to Canine visitation therapy: the benefits of canine visitation therapy on students in Higher Education and collating data in SPSS.Assisted in conducting different events and seminars for different departments, by booking the rooms, marketing such as via emails and sticking posters on the notice boards across the university.Assisted with creating ethics application and get update for approval.Assisted in conducting different events and seminars for different departments, by booking the rooms, marketing via Emails and sticking posters on the notice boards across the university.Scheduled appointments with test subjects over phone and through email.performed statistical, qualitative and quantitative analysis. Show less

  • Student

    Sept 2015 - Jul 2019

  • Research Assistant

    Sept 2017 - May 2019
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  Barclays

  Jan 2020 - Oct 2022

  Personal banker

  Acted as a member of the Barclays Financial Assistance Department under UK Collections and Recoveries, providing financial advice to customers suffering from mental health difficulties and in vulnerable financial situationsRegularly took calls from customers seeking support; Responded to instant secure messaging Chat and email correspondence in an efficient and knowledgeable manner.Performed quality assurance checks on all transactions and account actions to assess compliance with state and federal regulations.developed standard operating procedures and document workflow to drive current and future processes.Communicated with management, line workers, engineering and customers to understand process improvement areas and collaborate for solutions.Developed and maintained process documentation providing enterprise-level analysis and operational insights.Drafted work orders, validation protocols and other technical documentation.Collaborated with variety of departments within Barclays to provide additional support during the COVID-19 pandemic such as Retail Telephony, Online Chat, US Collections, UK Unsecured Loans and Business Credit Cards. Show less

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  Fanshawe college

  May 2023 - Aug 2023

  Peer to peer support

  Provide empathetic and active listening to Peers seeking support.Offer non-judgmental guidance and encouragement.Facilitate open and constructive discussions among peers.Collaborate with team members to enhance support resources.Cultivate a sense of community and belonging.Utilize effective communication skills to build rapport and trust.Demonstrate understanding and respect for diverse perspectives.Encourage self-empowerment and resilience.Address and de-escalate conflicts or sensitive situations professionally.Stay updated on relevant resources and mental health information.Uphold confidentiality and adhere to ethical guidelines.Empower peers to set and achieve personal goals.Provide information on coping strategies and self-care practices.Participate in ongoing training and skill development.Identify and refer individuals to appropriate professional support when necessary.Advocate for mental health awareness and wellness.Mediate discussions to ensure productive outcomes.Inspire hope and positivity through shared experiences.Encourage peer-led initiatives and group activities.Recognize and celebrate individual achievements and growth. Show less

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  7 cups

  Jul 2023 - May 2024

  Volunteer listener

  - Respond to text messages on the 7 Cups database and provide support and guidance to individuals through active listening while creating a safe environment for all.- Move through conversations with dignity and respect to those on the other side of the message while showing empathy and listening without judgment

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  Earsforhealing

  Sept 2023 - now

  Life coach

  As a life coach, my aim is to assist individuals in navigating life's challenges by providing a supportive presence. I'll be sharing relatable content that many might resonate with, and even simply reading or following along could make a positive difference. I am here to listen to individuals without any judgment, offering complete empathy and understanding with positive changes.

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  Kids help phone

  Sept 2023 - now

  Volunteer crisis responder

  - Respond to text messages on the crisis line by providing support and guidance to individuals- Move through conversations with dignity and respect to those on the other side of the message while showing empathy and non-judgemental attitude and listening.- Help individuals identify strategies to help cope and reflect on the sources of strength and connections in their life.

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  Canadian mental health association, ontario division

  Oct 2023 - Apr 2024

  Peer support worker

  - Responsible for the delivery of recovery oriented services to support and enhance the lives of individuals living with mental illness/addictions.- The provision of community based, client centered services and supports that promote positive interdependence, education, employment, mental health systems navigation, systemic/individual advocacy, housing, food security, transportation, recovery education and anti-discrimination activities.- Provide peer support in a one-to-one setting or in a group.- Advocate for people in recovery while sharing harm reduction resources and building skills.- Assist people in recovery to set goals for their living and sobriety and healthy lifestyle. Show less

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  Sound times

  May 2024 - Sept 2024

  Community service worker

  Provide individual support for clients seeking assistance in navigating community resources and accessing mental health and addiction services.Utilize assessment tools like the Ontario Common Assessment of Needs (OCAN) to identify client issues. Develop and coordinate service plans based on unmet needs identified during assessment/intake, guided by clients' expressed direction.Employ "peer-driven" approaches to client engagement to produce effective outcomes.Offer crisis prevention and intervention as part of service planning to prevent relapse, unnecessary psychiatric hospitalization, and avoidable incarceration.Prepare release plans for the individuals in justice system.Coordinate with legal and healthcare professionals to ensure comprehensive care.Facilitate group therapy sessions and educational workshops.Monitor clients' progress and adjust care plans as needed.Maintain detailed case files and prepare reports for court proceedings.Participate in multidisciplinary team meetings to discuss complex cases. Show less

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  The salvation army in canada

  Aug 2024 - now

  Intake worker

  Conduct initial assessments and interviews with clients seeking assistanceDetermine eligibility for various Salvation Army programs and servicesProvide information and referrals to appropriate internal and external resourcesMaintain accurate and confidential client records in database systemsCollaborate with other staff to ensure smooth client intake processAssist with crisis intervention and emergency services as needed

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  Covenant house toronto

  Mar 2025 - now

  Youth worker

  Conducted regular assessments of youths' needs and provided one-on-one counseling sessions.Delivered crisis intervention in situations involving physical altercations, medical and psychiatric emergencies, and trauma recovery for youth.Acted as a youth advocate, liaising with both internal teams and external agencies to ensure proper support.Managed and updated client records, including intake forms, discharge summaries, and all relevant documentation related to individual care plans.Collaborate with case managers, offering direct assistance in the development and execution of care strategies. Show less