Experience

• 

  Macy's

  Jun 2008 - Jun 2012

  Responsible for driving sales and profit within assigned District and FOB, producing an annual volume of $40 million between 10 storesConducted weekly visits to stores to ensure merchandise execution standards were in place per company guidelines and operational excellenceCoached sales managers and sales associates on leading recovery, maintenance and driving salesRole modeled selling behaviors to coach and train sales managers to improve scorecard, key metrics and customer service results, Leveraged vendor support to train sales associates on product knowledgeParticipated and led weekly communication cascade calls for the District and RegionAnalyzed reports daily, weekly and monthly to determine business opportunitiesPlanned and facilitated seasonal training sessions with district team and partner vendors Show less

  • District Merchant Cosmetics and Fragrances

    May 2009 - Jun 2012

  • Regional Gift Registry Manager

    Jun 2008 - May 2009
• 

  Ulta

  Jun 2012 - Jul 2014

  General manager

  Managed a $5 million store volume with 25-30 employees Was directly responsible for sales and profit performance in assigned storeEnsured store presentation was consistent with company standardsProvided training and development for personnel which included associate managers, merchandise and service manager, prestige manager and 25 associates to increase sales.Reviewed and analyzed reports with staff to determine opportunitiesWas responsible for achieving store expense metrics and payroll to best address the needs of the business, Resolved customer concernsPartnered with district manager, loss prevention manager and corporate partners to stay abreast of company initiativesRecruited, hired and trained new associates Show less

• 

  Bath & body works

  Jul 2014 - Feb 2017

  General manager

  Manage a $3 million dollar volume store with 20 employeesResponsible for overall customer service and operations of businessFully responsible for the day-to-day operations. Directly responsible for driving sales and achieving and exceeding sales plan. Responsible for achieving financial metrics which include payroll, shrink and conversion.Responsible for the development and training of a large team, providing discipline and feedback.Responsible for fostering an environment to motivate and inspire a team. Show less

• 

  Ideal image

  Feb 2017 - Jul 2018

  Center manager

  •Manage a team of 12 associates that included 6 Registered Nurses, 4 Guest Service Coordinators and 2 Lead Sales Consultants•Manage guest consultations, follow up and scheduling of treatments•Create providers, sales consultants and guest service coordinator schedules•Responsible for meeting and or exceeding center sales goal by motivating and coaching Sales Consultants and achieving personal sales goal•Act as back-up sales consultant when needed•Resolve customer complaints, refunds and concerns in a timely manner on a daily basis•Supervise the control of petty cash•Enforce company policy and procedures•Discipline associates which including terminating associates when necessary•Evaluate and coach all associates daily and formally monthly•Interview and hire new staff members•Maintain centers inventory count of consumable goods in accordance with company policy, conduct weekly audit•Ensure corporate daily checklist was executed•Organize trade shows and marketing events to generate leads•Administer and adhere to center monthly and annual budget, P&L•Maintain centers operational and cleanliness standards. Show less

• 

  Jockey international, inc.

  Sept 2018 - Jan 2021

  Area manager/store manager

  • Recruit and hire all Store managers; oversee the recruiting process in all stores • Provide orientation and training to new Store Managers.• Provide training, coaching, and motivation to store teams while monitoring staff performance.• Resolve individual store performance issues through coaching, development and performance management.• Conduct performance reviews and suggest merit increases based on company policy.• Verify, distribute and approve store payroll processing to assure accuracy of all store associate’s timecards.• Approve store schedules, Store Manager work hours, days off and vacations within the limits of company policy.• Report and communicate information concerning personnel, merchandise and operations on a weekly basis to stores.• Conduct regular store visits for the purpose of discussing sales training, product, policy implementation or changes, merchandising, operational standards and visual guidelines• Ensure merchandising follows the visual directives and guidelines.• Supervise and audit accuracy of price changes, • Audit all stores quarterly for LP compliance and Operational standards• Meet district sales plans for required growth and company sales increases over last year/LY.• Analyze reports daily, weekly and monthly Show less

• 

  Better homes and gardens real estate metro brokers

  Oct 2019 - now

  Licensed realtor
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  Event network, llc

  Jan 2021 - May 2024

  • General Manager

    Jun 2022 - May 2024

  • Store Director

    Jun 2021 - Jun 2022

  • Director In Development Of Operations

    Jan 2021 - Jun 2021
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  Belk

  May 2024 - now

  Store manager