
Timeline
About me
CS Operations and Education Leader | Driving Customer Experience Strategy at Scale
Education

University of delaware
1992 - 1996Bachelor of science, elementary education elementary education and teaching
San francisco state university
2001 - 2003Master of arts - ma elementary education and teaching
Experience

Los angeles unified school district
Aug 2003 - Jun 2009Literacy specialist
Boulder valley school district
Aug 2011 - Dec 2020Elementary school teacher
Automox
Jan 2021 - nowSenior Manager, CX Operations & Enablement
Feb 2024 - nowManager, CX Operations and Education
Aug 2022 - Feb 2024Customer Experience Operations Specialist
Jan 2021 - Aug 2022

Automox
Feb 2025 - nowDirector customer experience
Licenses & Certifications
- View certificate

Certified customer success manager
The success leagueJul 2021 - View certificate

Automox essentials
AutomoxJun 2025 - View certificate

Automox level ii practitioner
AutomoxFeb 2024 - View certificate

Automox level i essentials
AutomoxNov 2023 - View certificate

Automox level iii pro
AutomoxMay 2024 - View certificate

Gainsight nxt associate administrator certificate (level 1)
GainsightOct 2021
Recommendations
.webp)
Chioma okaruefe (nee unachukwu)
Agile Project Manager | Cloud Solution ArchitectCanada
Chris cook
Plant Manager at Kohler Mira Ltd.Cottingham, England, United Kingdom
Shreya sharma
PhD Scholar in Marketing (DAVV University) |Indore, Madhya Pradesh, India
Santosh kshirsagar
Manager - Customer Relations|| Stainless Steel Flat product || Ex-Schindler || Ex-Jindal stainlessPune, Maharashtra, India
Marcos alonso díaz
Opositor a Carrera Judicial y FiscalMadrid, Community of Madrid, Spain
Ornella la monica
Retail Regional sales managerRiccione, Emilia Romagna, Italia
Lachitha abeysinghe
Banker | Finance Specialist | Entrepreneur | Business Development | Canva Expert | Advanced Resume ...kandy, Central Province, Sri Lanka
Dana james
General Manager at The Beach House Gift ShopCharleston, South Carolina Metropolitan Area
Ouleymatou konate
Chargé d’accueil chez BAOBAB-MALIBamako, Bamako, Mali
Lierson rocha
Gerente Administrativo e ComercialLençóis Paulista, São Paulo, Brasil
Joshua hellstrom
Operations ManagerLa Grange, Illinois, United States
Harsh vardhan
IIT(BHU) Varanasi | Video EditorUttar Pradesh, India
Rajarshi biswas
Assistant Bid Manager at Diamond Infotech Pvt. Ltd.Naihati, West Bengal, India
Marie k. donnelly ph.d, clp
Business Development and Licensing AssociateIthaca, New York, United States
Ziad sharafa
Strategic Marketing | Business Development Enthusiast driving Growth and Innovation in Every Link of...Sønderborg, Region of Southern Denmark, Denmark
Ki ki hui
Residence Life Community Manager at The University of EdinburghEdinburgh, Scotland, United Kingdom
Ribal dayekh
Strategic Communications and Sustainability Consultant @ DEWA | Crisis Management, Media OutreachUnited Arab Emirates
Colin hewett
B2B VC Account Manager at LogitechAuckland, Auckland, New Zealand
Paula schmitt
Account Manager at ConnecTel Inc.Pittsburgh, Pennsylvania, United States
Galih wicaksono
Mechanical Engineer - PT Pupuk Kalimantan TimurBontang, Borneo Wschodnie, Indonezja
...