Experience

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  Ags transact technologies ltd

  Jun 2017 - Sept 2019

  Application support engineer

  Client support for The Future Group (Retail)I have worked as an Application support Engineer L1 with Retail stream and around 17 billing [real time] applications handled by my self which is currently using at mega malls like Big Bazaar, Easyday & Heritage, Hypercity, Central etc.Those applications are used for billing purpose, Store reconciliation, and many more usage.

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  Rysun labs

  Sept 2019 - Jul 2024

  Proficient in Project Management, Agile Methodology, Client Coordination, and Team Leadership.Experienced Assistant Project Manager with a proven track record of providing technical support and resolving application issues for internal and external stakeholders.Skilled in collaborating with cross-functional teams to troubleshoot and resolve escalated technical issues.Successfully improved efficiency and reduced resolution time by 20% through creating and maintaining documentation for support processes.Application support experience for retail stream, catering to prominent companies like Big Bazaar, Easyday, and Hypercity. Excels in Application Support, Business Analysis, and Presentation Skills. A versatile professional with a strong focus on delivering results.Positive attitude and Self Confident Show less Highly experienced Application Support Engineer with a proven track record of success in the Business Strategy, Configuration Management and Analysis field.Core responsibility to get the Business requirements/Scope of document, Configure the Application with the use of no code platform CMS, Led the quality of work in a CMS team to ensure the deliverable met Business need and Deliver a solution through presentations.Stakeholder communication on daily basis, Built a good rapport with Client team. Show less

  • Assistant Project Manager

    Dec 2022 - Jul 2024

  • Application Support Engineer

    Sept 2019 - Nov 2022
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  Sstech system

  Sept 2024 - now

  Product owner