Experience

• 

  Tritronics india private limited

  Jun 2001 - Mar 2004

  Production services specialist

  • Commissioning and Installation of Online & Line Interactive UPS (Rating from 1-10 kVA) as Production & Quality Control Engineer (from 2001-2002) at New Delhi. • Service Engineer for maintenance and repairing of Online & Line Interactive UPS ( Rating from 1-10 KVA) at Delhi, Bhubaneswar & Kolkata.

• 

  Hcl services ltd.

  Apr 2004 - Mar 2016

  Service delivery manager

  Project Management o Project executed – NIC / NICSI / RGI / DP / BHEL / DTL / PPCL Datacentre Support o Enabled 24 X 7 support to datacentre with a team of 50 Engineers.Revenue & Collectiono Warranty / AMC renewal business o Datacentre AMC support & renewal business.OEM & Vendor Managemento B2B warranty support from OEMo Third party vendor support for SSN products.

• 

  Hitachi systems india pvt ltd

  Mar 2016 - now

  Projects Management & PMO o Handling Implementation projects for Datacentres in Govt./Corporate customers.o Formed PMO for projects along with Japanese team.o Reviewing of projects on weekly basis on completion timelines, Analysing risks & working on Mitigation plan up with respective stakeholders.o Driving collections for respective accounts and maintained the target for bring down the outstanding > 60 days to Zero.Datacentre Supporto Setup & Implementation of IT Infrastructure for India largest government datacentre. o Maintenance support for five years for DC & DR sites.IMS & Service Delivery o Handled North Region services with 150+ Engineers through 4 Direct Reportees. o Developed In-house team to provide support for S4N items. o Created Backup team for Leave management to maintain and improve customer satisfaction.o Upgradation of Helpdesk /NOC with 24 X 7 support. o Integrated Antivirus/Security team with TAC/Helpdesk to enable remote support to customers/ engineers. Show less

  • Associate Vice President

    Apr 2024 - now

  • Senior Project Manager

    Mar 2016 - Jul 2024