Experience

• 

  Emory dining/sodexo

  Aug 2008 - Jun 2012

  Supervisor

  • Reassured that all employees are following safety guidelines. • Verified safe deposits daily and responsible for handling money tendered during shifts. • Delegated shift tasks to employees.• Demonstrated the ability to interact with customers from diverse cultures and backgrounds.• Adapted quickly into learning new tasks and learned the basics of administrative work.

• 

  Longhorn steakhouse

  Jun 2012 - Aug 2015

  Restaurant bar manager

  • Performed cash handling activities and secured nightly bank deposits.• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.• Adhered to safe work practices, food safety regulations, and corporate guidelines.• Addressed guest concerns and resolved all issues to guests' satisfaction.• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.• Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.• Resolved guest complaints while maintaining positive customer environment. Show less

• 

  Dekalb county schools

  Aug 2015 - Nov 2019

  School nutrition manager

  • Monitored and enforced quality standards for school food services.• Developed and implemented safety protocols for foodservice team members.• Processed applications for school meal assistance programs.• Adhered to local, state and federal laws and regulations regarding school nutrition standards.• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.• Inspected equipment and machinery for proper working condition and directed team to clean and repair as needed.• Verified prepared food met standards for quality and quantity before serving to students. Show less

• 

  Escobar restaurant and tapas

  Nov 2019 - May 2022

  Assistant general manager

  • Trained new employees on proper protocols and customer service standards.• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for organization.• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.• Managed team schedule with eye for coverage needs and individual strengths.• Implemented and supervised orientation procedures for new hires.• Conducted confidential investigations of discrimination, harassment and workplace violence and harassment. Show less

• 

  Sodexomagic

  May 2022 - Apr 2023

  Operations manager

  • Oversee workforce management planning, volume predictions and capacity planning.• Manage employee-related issues encompassing labor, turnover and diversity.• Simultaneously managing budgets weekly for food, alcohol, and inventory as well as labor costs.• Develop and maintain positive relationships with clients, customers, as well as team.• Motivate, coach and mentor team.• Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.• Recruit, hire, and train initial personnel, working to establish key internal functions and outline scope of positions for organization.• Train new employees on proper protocols and customer service standards.• Liaison with HR and payroll to coordinate and manage employee leaves of absence.• Provide guidance to managers and employees on talent management, payroll, FMLA and benefits.• Meet with staff to resolve difficult situations related to performance and conflict management. Show less

• 

  Dekalb county schools

  Apr 2023 - now

  Bookkeeper

  • Verifies, allocates, and posts details of business transactions as well as maintains and monitors school and/or department budgets, payroll and purchases.• Reconciles and balances all general fund accounts to ensure compliance; submits reports to Auditing for review.• Receives money and makes deposits for various club and sponsor accounts; processes check requests for bill payments and orders for various accounts.• Executes and oversees multiple Title I budgets for the school.• Compiles reports and records to display relevant statistics such as cash receipts and expenditures, accounts payable and receivable, and other items pertinent to operation of business.• Assists employees with payroll/attendance questions and issues.• Serves as the school liaison to the Finance Department; oversees proper compliance at school level for monetary transactions and procedures.• Coordinates substitute teacher assignments; completes forms and maintains timesheets; assists with teacher coverage issues.• Maintains receipt books; distributes to staff/club sponsors when needed; insures receipts are written properly; balances receipt books at the end of each semester.• Maintains personnel/position-related paperwork to include but not limited to attendance, payroll, vacation leave requests, sick leave, statement of absences, monthly travel requests, etc.• Prepares files and receipt books for audit.• Performs other duties as assigned. Show less