Experience

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  Attention 2 detail

  Jan 2016 - Jul 2016

  Car detailer
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  Goodwill of central and northern arizona

  Jul 2016 - Mar 2017

  Sales associate
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  Yavapai college

  Mar 2017 - Jun 2017

  Facilities management
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  Us army

  Jul 2017 - Dec 2020

  19d cavalry scout (spc)

  - Maintained and operated armed/armored wheeled and tracked vehicles.- Responsible with the security and issuance of over $2,000,000 worth of equipment.- Trained and managed two hundred individuals in a supervisory position during cadet summer training (CST/BOLC) in Fort Knox, Kentucky.- Worked within a small team to accomplish the overall assigned mission.- Conducted armed security operations on US and NATO installations across America and Eastern Europe.- Trained and displayed proficiency in fully-automatic weaponry, first aid under fire, threat awareness/resolutions, land navigation, and communications equipment. Show less

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  Mclennan community college

  Jan 2022 - May 2022

  Computer help desk
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  Kainos technologies llc

  Feb 2022 - Oct 2022

  IT Technician- Configured and maintained Sophos and PFSense firewalls.- Troubleshooted and configured Cisco networking equipment on-site and from an office location.- Imaged, configured, delivered, and setup a variety of different computer systems and peripherals.- Performed in-depth diagnostics, repairs, and hardware upgrades on desktops, laptops, and tablets.- Consulted with customers to find the best product to fit their business needs from an economical and efficiency standpoint.- Actively monitored email and network traffic using a variety of different tools (Huntress, Proofpoint, UptimeRobot, etc.) for threats and downtime.- Operated and configured several different Linux distributions. (Ubuntu, Ubuntu Server, Kali, and more)- Configured and maintained AD systems and their users/groups. (Microsoft AD, AzureAD, Jumpcloud)- Configured and maintained large organizational Microsoft Office and G-Suite accounts and their users, groups, and licenses.- Imaged and maintained FreePBX systems, and installed VOIP phones on-site.- Responded to urgent and emergency after-hours customer IT complaints both on-site and remote.- Utilized DattoRMM and Autotask to efficiently find solutions for client issues and professionally communicate with clientele.- Frequently kept a schedule of customer courtesy visits to maintain customer satisfaction.Infrastructure- Troubleshooted ethernet cabling throughout large-scale buildings using a variety of different tools.- Experienced feeding, securing, and terminating analog, CAT-5, and CAT-6 cabling in keystones, RJ-45, RJ-11, and wall panels.- Installed and configured cameras linked to Avigilon servers.- Configured and installed point-to-point antennae for the WISP section of this company. Show less

  • IT Technician

    Aug 2022 - Oct 2022

  • IT Technician

    May 2022 - Aug 2022

  • IT Technician

    Apr 2022 - May 2022

  • Intern

    Feb 2022 - Apr 2022
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  Managed solution

  Jan 2023 - now

  - Efficiently and accurately documented all steps taken in the response, investigation, and remediation process for both true and false positives on client-facing communications via ConnectWise and standard email.- Investigated suspicious files and their processes via alerts generated by SentinelOne (EDR/EPP).- Managed quarantines and exclusions in SentinelOne.- Deployed and configured SentinelOne installations on workstations and servers.- Conducted in-depth file investigations on a variety of files reported to be malware.- Utilized sandbox environments to better understand and document indicators of compromise displayed by known/suspected malware.- Responded to and secured systems compromised by a variety of different malware threats using reputable tools and manual analysis.- Identified and monitored for rogue systems using reputable network reconaissance tools.- Monitored and investigated incoming Perch/Perchybana (SIEM) alerts through in-depth log analysis.- Responded to incoming alerts regarding suspicious/malicious activity originating from Windows and Azure event logs.- Analyzed client-submitted phishing emails and hardened Azure-based security via Azure Compliance and Security centers.- Investigated and remediated incoming Microsoft Defender alerts on client tenants.- Audited users and groups in on-premises and cloud active directories.- Performed damage control and mitigation to ongoing phishing campaigns.- Quickly and frequently responded to and removed a variety of browser hijackers.- Educated client company employees and executives about security best practices and methods to avoid compromise.- Deployed and configured LogicMonitor network monitors.- Monitored, investigated, and remediated network mis-configurations reported by LogicMonitor alerts. Show less

  • Associate Security Analyst

    Apr 2023 - now

  • Level II Customer Support Representative

    Jan 2023 - Apr 2023