Experience

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  Integra technologies

  Nov 2014 - Dec 2016

  • Actively involved in conducting interviews with overseas candidates and providing them with a comprehensive understanding of the job roles available.• Additionally, organized and conducted training classes for both Indian and overseas candidates, focusing on coursework that encompassed Business Analysis, Statistical Analysis, and the utilization of software like SPSS to enhance their analytical skills.• Played a significant role in guiding a team of technical support executives, ensuring that they were well-versed in networking and proficient in troubleshooting operating systems.• Involved in proactive communication, regular training sessions, and providing necessary resources to the team to improve their technical capabilities and deliver effective support to our stakeholders.• Streamlined onboarding processes, reducing onboarding time by 20% and associated costs by 15%, while maintaining high-quality training standards.• Elevated skill proficiency levels by 40% within a year through targeted training programs and continuous skill development initiatives.• Combined efforts contributed to the efficient functioning of the technical support department and positively impacted the overall success of the organization. Show less • Provided crucial technical support to overseas candidates, offering remote desktop assistance, software installations, and troubleshooting.• Involved in guiding them through software setup and resolving any technical issues they encountered remotely.• Facilitated OS installation and troubleshooting to ensure their systems functioned optimally.• Managed the local hardware and networking concerns, diagnosing and resolving hardware issues and setting up networking components to establish reliable connections.• LAN configuration and router setup were included in the responsibilities, guaranteeing a seamless network experience for our candidates.• Enhanced response time to customer queries by 30%, resulting in quicker problem resolution and improved customer experience.• Achieved a 95% customer satisfaction rate, indicating superior service delivery and effective problem resolution.• Entailed delivering comprehensive technical assistance and ensuring a smooth IT experience for overseas candidates, which was fundamental in enabling them to focus on their work and contribute effectively to the organization. Show less

  • Corporate Trainer

    Aug 2015 - Dec 2016

  • Technical Support Executive

    Nov 2014 - Jul 2015
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  Andwill management consultant

  Jan 2017 - Oct 2020

  Corporate trainer

  • Conducted interviews with overseas candidates, prepared detailed job roles, addressed doubts, and provided general guidance to facilitate their placement within the organization.• Additionally, organized and conducted training classes for both Indian and overseas candidates, covering coursework that included Data Analysis, Business Analysis, Statistical Analysis, Quality Analysis, and JAVA.• These sessions involved the use of various software such as Tableau, SPSS, SAS, Eclipse, and other utility software to enhance their technical skills and proficiency.• Led a team of technical support executives, providing guidance and overseeing their efforts to assist our stakeholders effectively.• Ensured seamless communication and collaboration within the team to achieve collective goals and maintain high standards of technical support for our clientele.• Ensured 100% compliance with mandatory training requirements, obtaining certifications for all eligible employees within specified timeframes.• Coordinated and managed various resources and played a crucial role in fulfilling our responsibilities and contributing to the success of the organization. Show less

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  Narmada polymers

  Nov 2020 - Sept 2021

  Planning engineer

  • Played a pivotal role, efficiently organized and orchestrated the manufacturing process, ensuring alignment of production plans with sales forecasts, market demands, and available resources.• Collaborated with various organizational departments enabled an assessment of capacity, constraints, and timelines, vital for seamless production execution.• Diligently monitoring stock levels was crucial to maintain an optimal production balance while minimizing excess inventory costs.• Worked closely with procurement and logistics teams, ensuring timely supply of raw materials and components, and optimizing the production schedule.• Significantly enhanced production scheduling efficiency, reducing lead times by 20% and elevating overall output.• Kept a strong emphasis on stringent quality control measures to ensure products consistently met defined quality criteria, reflecting my commitment to operational excellence.• Leveraged insights into process improvement, and led initiatives that reduced processing time for production planning tasks by 20%.• Used an analytical approach to resource allocation and optimization to maximize production output while minimizing costs.• Implemented inventory optimization strategies that led to a 25% reduction in excess inventory and associated holding costs.• Improved resource utilization by 30% through efficient planning, reducing idle time, and minimizing production bottlenecks.• Committed to compliance and safety fostered a secure and healthy workplace, aligning with industry standards and regulations.• Collectively contributed to a streamlined and efficient manufacturing operation. Show less

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  Ecotence

  Oct 2021 - now

  🤝 Building Lasting Connections: Develop and nurture long-term relationships with our valued clients, understanding their goals and challenges to provide tailored IT solutions.🎯 Understanding Client Needs: Dive deep into client requirements, gather feedback, and collaborate with our expert teams to present customized solutions aligned with their objectives.💼 Account Growth: Manage and grow existing client accounts by identifying opportunities for expanding our services and introducing new solutions.🔧 Project Coordination: Work closely with our project teams to ensure smooth delivery, meeting client expectations and project objectives.🌟 Client Advocacy: Act as a client advocate within our organization, ensuring their needs are heard and addressed promptly. Show less • Working as a Senior Learning, Marketing, and Technical Executive, a role that entails multifaceted responsibilities.• Spearheaded learning and development initiatives, crafting comprehensive programs to enhance employee skills and align training with organizational objectives.• Boosted participation in training programs by 30% through the implementation of engaging training modules and interactive workshops.• Monitoring program effectiveness and adjusting strategies are vital aspects of this role.• Formulated and implemented strategic plans, utilizing market research to tailor campaigns and reach target audiences.• Achieved a 15% reduction in marketing costs while maintaining or exceeding campaign effectiveness, contributing to improved ROI.• Coordinating efforts across various channels, including digital platforms and events, is essential for successful marketing outcomes.• Leveraged the technical expertise, to bridge the gap between technical teams and marketing, ensuring accurate representation of complex information.• Additionally, played a crucial role in creating technical documentation and support materials.• Utilizing leadership capacity, guided and mentored various teams, establishing clear goals and optimizing resource allocation.• Nurturing relationships with stakeholders and utilizing data analytics to track performance and inform decision-making.• Integrated learning facilitation, strategic marketing, technical proficiency, leadership, and data-driven decision-making to drive organizational success. Show less

  • Client Relationship Manager

    Nov 2023 - now

  • Senior Executive Learning & Training

    Oct 2021 - Oct 2023