Stéphanie ASENGO, ITIL® V4

Stéphanie asengo, itil® v4

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location of Stéphanie ASENGO, ITIL® V4Kinshasa, Democratic Republic of the Congo
Followers of Stéphanie ASENGO, ITIL® V41000 followers
  • Timeline

  • About me

    IT & Telecom Manager / Service Management & NOC

  • Education

    • The american christian liberal arts university

      2006 - 2010
      Licentiate degree master of mathematic, informatics and telecommunications excellent

      Activities and Societies: Swimming, Reading and Games Mathématiques, informatique et télécommunications

    • C.s : nyota

      1998 - 2004
      Bachelor of literary latin-philo

      Activities and Societies: Swimming Reading Games.

  • Experience

    • Cybernet sprl

      Mar 2012 - Oct 2013
      Operation technical support

      Duties: Network Field Engineer  Technical reporting  Network & System Performance monitoring  Team monitoring (changing tasks and reporting)

    • Global broadband solution

      Oct 2013 - Jul 2021

      Duties: Plan, supervise and coordinate field engineers for new customer deployment for Internet Access Ensure for new customer for better Internet connectivity Analyze difficulties encountered and implement suitable solutions Quality Control after deployment Team Coordination – Filed engineers Perform other tasks as assigned by the hierarchy Duties: IT Network, System and performances monitoring Troubleshooting Management and understanding alerts Problem tracking and resolution, putting them in the system for tracking until closing, escalation if more complex Team coordination Understand and clearly define customer issues in order to solve them Support and follow-up of customers' problems by developing processes up to resolution

      • Operation Coordinator – Network Deployment

        May 2019 - Jul 2021
      • Network Operation Center Assistant

        Oct 2013 - May 2019
    • Wwf

      Apr 2024 - now
      It consultant
  • Licenses & Certifications

    • Itil 4 foundation

      Itsm tunisie - formation itil en tunisie
      May 2022
      View certificate certificate
    • Le service client en période de crise

      Linkedin
      Nov 2020
      View certificate certificate
    • Professional diploma in digital marketing

      Digital school rdc
      Nov 2023