Experience

• 

  Cybernet sprl

  Mar 2012 - Oct 2013

  Operation technical support

  Duties: Network Field Engineer  Technical reporting  Network & System Performance monitoring  Team monitoring (changing tasks and reporting)

• 

  Global broadband solution

  Oct 2013 - Jul 2021

  Duties: Plan, supervise and coordinate field engineers for new customer deployment for Internet Access Ensure for new customer for better Internet connectivity Analyze difficulties encountered and implement suitable solutions Quality Control after deployment Team Coordination – Filed engineers Perform other tasks as assigned by the hierarchy Duties: IT Network, System and performances monitoring Troubleshooting Management and understanding alerts Problem tracking and resolution, putting them in the system for tracking until closing, escalation if more complex Team coordination Understand and clearly define customer issues in order to solve them Support and follow-up of customers' problems by developing processes up to resolution

  • Operation Coordinator – Network Deployment

    May 2019 - Jul 2021

  • Network Operation Center Assistant

    Oct 2013 - May 2019
• 

  Wwf

  Apr 2024 - now

  It consultant