Experience

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  Target

  Jun 2004 - Oct 2016

  • Supported a combined application portfolio and infrastructure portfolio team focused on register health concerns pertaining to memory utilization, hardware options, operating system functionality, architecture, and overall platform monitoring. • Identified, documented, and managed the transition of support functions to the scrum teams as the IT department transformed and adopted Agile principles and development practices.• Acted as the product owner for the operational health dashboard by defining metrics and requirements, prioritizing workload for completion, and partnering with support teams to ensure its use for proactive monitoring of technical issues. Show less • Acted as the project manager responsible for implementing a performance monitoring tool on 55,000+ store registers to aid in proactively identifying and resolving technical issues in real time.• Identified and executed on process improvements for both internal and external vendor teams to drive efficiencies within the support organization and enhance partnerships on strategic initiatives.• Defined strategic communication plans to ensure that partner groups were receiving accurate and consistent messages on stability concerns and the associated efforts for resolution.• Developed and facilitated the process of reviewing severity grids and associated business impacts to assist with the workload prioritization process. Show less • Managed various teams of 20 specialists responsible for resolving technical issues reported by the stores organization, distribution centers, and all headquarter locations.• Partnered with development teams to create an escalation and communication process to expedite the resolution path for outstanding store incidents.• Enhanced the escalation process by adding proactive initiatives such as creating a segmentation process and tracking proactive maintenance in the stores. • Implemented a new reporting structure for the escalation team in order to streamline processes and create efficiencies.• Improved the new team member training process by implementing more side by side trainings, team member testimonials, expert trainers, and period of development interactions. Show less • Acted as the relationship manager for all vendors by completing risk profiles and security assessment reviews to ensure that all vendor compliance standards were fulfilled. • Managed the expense center budget by completing the monthly forecasting and accrual processes.• Implemented a process for archiving and retrieving payment history data that complied with all guest data security requirements and created efficiencies between departments. • Defined system and operational requirements to analyze the profitability of utilizing a third party vendor to process electronic payments. Show less • Managed a team of 10 specialists responsible for payment research, tracking team member errors, and daily reporting.• Controlled access to all systems and physical locations by maintaining team member security levels and conducting quarterly Sarbanes-Oxley access reviews.• Developed and implemented an incentives program to motivate team members and provide consistent feedback on quality and productivity results.• Partnered with banks, bank account reconcilers, and other internal partners to address issues affecting smooth operations between business partners and providers. Show less • Managed a team of 10 specialists responsible for monitoring the integrity of receipts, balancing general ledger accounts, and ensuring that financials are booked correctly.• Analyzed quality assurance reports to assess the financial impact, identify training opportunities, and provide recommendations for reporting enhancements. • Supported the India transition by managing the auditing processes for 30+ India team members.• Automated balancing files in order to streamline processes, increase efficiency, and eliminate steps. Show less

  • Lead Scrum Master

    Jan 2016 - Oct 2016

  • Senior Process Analyst

    Mar 2012 - Jan 2016

  • Manager

    Jul 2010 - Mar 2012

  • Project Manager

    Dec 2009 - Jul 2010

  • Senior Supervisor, Banking, Quality & Control

    Nov 2008 - Dec 2009

  • Supervisor, Quality Assurance & Balancing

    Sept 2007 - Nov 2008

  • Senior Financial Planning Analyst

    Jun 2004 - Sept 2007
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  Veritas technologies llc

  Oct 2016 - Feb 2019

  Principal scrum master

  • Supported 4+ scrum teams by facilitating cross team discussions to set priorities, enabling improvements in delivery commitments and capacity planning, and promoting an organizational understanding of Agile.• Enhanced the quarterly planning process by ensuring goals were clearly defined, implementing specific tools to streamline the planning process, and tracking progress to completion.• Conducted weekly team meetings with global partners to encourage collaboration and knowledge sharing between teams in multiple sites.• Managed multiple intern groups by providing training on Agile principles, setting work direction, and fostering relationships with technical resources to ensure a quality product was delivered in a timely fashion. Show less

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  U.s. bank

  May 2019 - now

  Senior scrum master