Experience

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  Cedok travel limited

  Feb 2003 - Jul 2004

  Reservation clerk

  A Czech Tour Operator London’s office, offering holidays to the destinations in Czech Republic, Slovakia, Poland, Austria, Hungary and Germany• Booking hotels, transfers, restaurants and sightseeing tours by liaising with central office in Prague, or individually with different suppliers• Taking reservations for package and tailor made holidays from direct clients and travel agents.• Booking flights using Amadeus CRS• Responsible for payments of individual files • Issuing vouchers, checking and filing invoicesAssisting with brochure distribution Show less

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  Miki travel

  Feb 2005 - Mar 2017

  • Worked closely with suppliers to maintain optimum levels of communication for the effective and efficient completion of new and renewed contracts.• Provided excellent first line support to suppliers and resolved any issues from contract creation to final accreditation• Oversaw and ensured successful integration and ongoing management of new and current supplier dynamic connections• Maximised product distribution opportunities by effectively communicating all product launches and updates to relevant business partners• Kept business updated with ongoing integration, progression, impediments, expected completion timeline• Resolved detailed issues by coordinating and hosting supplier operational calls and attending conference calls• Supported the Project Manager, Business Analyst and Account Managers in new connectivity implementations. Show less • Improved experience of our services by provided full support to thesenior managers in the Sales and Marketing division with a focus on contract maintenance• Provided project and operational support to PM working on the transformation and upgrade of our online system to meet future business requirements (using Agile)• Ensured smooth integration of the new system into day-to-day work through regular training sessions• Proactively identified and solved complex strategy problems that impacted sales management and business direction.• Maximised customer satisfaction through effective operational management aligned with quality standards and customer requirements.• Supported long-term business-need strategies, generated customer- relations feedback for process improvements.• Conducted trend analysis to identify upcoming and seasonal trends and anticipate customer demands.• Improved efficiency by training staff on best practices and protocol.• Mentored and motivated team to achieve sales targets ensuring continued progression and profitability. Show less • Monitoring, controlling and providing training to the Hotel division team members.• Resolving ‘book-out’ situations and ‘on the spot problems’ to provide suitable solutions to agents and operators. Requires a strong understanding of procedures and market standards and a high level of negotiation ability.• Managing hotel requests from London, Malaysia and Japan sales offices through an in-house IT system and prioritising team’s workloads• Overseeing a smooth running of the Hotel FIT department ensuring the processing of travel bookings for one of the largest global wholesale tour operators will be done to the company standards. The role required me to have strong organisational skills, an ability to solve disputes satisfactorily and work under time pressure. Show less

  • Business Intelligence Specialist - Direct Connectivity

    Nov 2016 - Mar 2017

  • Assistant Manager - Sales & Marketing Operations / e-Business

    Jul 2010 - Nov 2016

  • Supervisor Travel Consultant

    Feb 2005 - Jul 2010
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  N/a

  Mar 2017 - Feb 2022

  Stay-at-home mom

  I took a career break to raise a family and took PRINCE 2 Practitioner qualification.

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  Lhasa limited

  Mar 2022 - now

  Delivery manager