Experience

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  Nucore software solutions

  Mar 2016 - now

  Business analyst

  • Collaborated with customer and facilitated various stakeholder engagement activities for collating the information to implement the requested changes in the software, Negotiating Requirements to address conflicts over business requirements to achieve a shared vision among the stakeholders.• Gathered Business Requirements from clients and communicated the same with production team and authored procedural documents such as BRD, FRD, User stories, Epics, Acceptance criteria.• Validated and verified requirements from various stakeholders to ensure that it achieves business objectives, meets the needs of stakeholders also to prevent any rework.• Conducted requirements elicitation techniques including Document analysis, Workshops, brainstorming sessions.• Led end-to-end User Acceptance Testing (UAT) to ensure the software can both handle real-world tasks and perform up to development specifications.• Interviewed stakeholders to analyse their business requirements and recommended and designed technological improvements to their business processes and operational procedures.• Managed project timelines and communicated with management staff and clients to ensure project progress satisfactorily.• Initiated the implementation of electronic invoicing, resulting in increased demand of software in KSA market.• Inspected the market, competitor activities, and contributed to key decision-making.• Prioritized high-value work ( MOSCOW, Ranking).•Managed the product backlog for TRAACS ensuring alignment with business goals and IT standards using JIRA.•Planned sprints and collaborated with a team of 7 Business Analysts to deliver critical product updates.•Led client implementations.•Provided customer support for TRAACS, TRAACS Premium resolving 90% of reported issues within SLA.•Conducted product training sessions and created ad-hoc reports using Excel Show less