Jodi Toner

Jodi toner

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location of Jodi TonerMontville, New Jersey, United States
Followers of Jodi Toner17 followers
  • Timeline

  • About me

    Customer Service Specialist at Paper Mart Inc.

  • Education

    • Muhlenberg college

      1978 - 1982
      Bachelor of arts - ba social work
  • Experience

    • Paper mart inc.

      Jun 1982 - Jan 2022

      Recognized for dedication to client management and customer satisfaction and appointed leader of an 8-person customer service department responsible for producing $40 million in annual revenue. • Responsible for account management efforts for over 100 clients, including major pharmaceutical, insurance and banking institutions and federal and state government agencies.• Coach team members and support them in providing best-in-class customer service.• Oversee key activities, including creating product specifications and price lists, delivering quotes, intaking orders, procuring stock, and ensuring on-time production and delivery of all orders.• Serve as key point of contact for high priority and demanding clients. Directly support Board of Directors to ensure timely client correspondence, bid preparation, and order processing. Show less Supported the Chairman of the Board of a 120-employee organization generating $55 million+ in annual revenue.• Served as liaison between Chairman, Executive Staff, Sales Personnel and Managers.• Handled all business and personal correspondence.• Organized open houses and industry events.• Created office procedures and protocols, i.e., order processing flow, office staffing and credit check procedures.• Led Account Management efforts for Chairman’s direct customers, including major corporations and State and Local governments. Responsible for generating quotes, procuring and ordering stock, customer invoicing and credit and collections.• Built relationships with key clients to drive retention and incremental revenue. Successfully grew a top pharmaceutical company’s sales from $120,000 to $3 million+.• Assisted with implementation of stocking system for individualized customer requirements. Show less

      • Customer Service Specialist

        May 2011 - Jan 2022
      • Executive Assistant

        Jun 1982 - May 2011
    • Veritiv corporation

      Dec 2021 - now
      Cxp-customer experience professional
  • Licenses & Certifications

    • Notary public

      State of new jersey
      Jan 1990