Experience

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  Paper mart inc.

  Jun 1982 - Jan 2022

  Recognized for dedication to client management and customer satisfaction and appointed leader of an 8-person customer service department responsible for producing $40 million in annual revenue. • Responsible for account management efforts for over 100 clients, including major pharmaceutical, insurance and banking institutions and federal and state government agencies.• Coach team members and support them in providing best-in-class customer service.• Oversee key activities, including creating product specifications and price lists, delivering quotes, intaking orders, procuring stock, and ensuring on-time production and delivery of all orders.• Serve as key point of contact for high priority and demanding clients. Directly support Board of Directors to ensure timely client correspondence, bid preparation, and order processing. Show less Supported the Chairman of the Board of a 120-employee organization generating $55 million+ in annual revenue.• Served as liaison between Chairman, Executive Staff, Sales Personnel and Managers.• Handled all business and personal correspondence.• Organized open houses and industry events.• Created office procedures and protocols, i.e., order processing flow, office staffing and credit check procedures.• Led Account Management efforts for Chairman’s direct customers, including major corporations and State and Local governments. Responsible for generating quotes, procuring and ordering stock, customer invoicing and credit and collections.• Built relationships with key clients to drive retention and incremental revenue. Successfully grew a top pharmaceutical company’s sales from $120,000 to $3 million+.• Assisted with implementation of stocking system for individualized customer requirements. Show less

  • Customer Service Specialist

    May 2011 - Jan 2022

  • Executive Assistant

    Jun 1982 - May 2011
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  Veritiv corporation

  Dec 2021 - now

  Cxp-customer experience professional