Experience

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  Walmart

  Mar 2000 - Mar 2001

  Customer service representative

  Stocked clothes in the girls, infants, and ladies department. Answered multi line phones, called over the intercom and radio. Helped customers with questions.

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  Telvista

  Jan 2002 - Jun 2003

  Customer service representative

  Answered phones in the call center, duties included troubleshooting cell phone issues, selling new service, activating phone service, and taking payments.Answered general questionsAssisted customers with a warm and professional attitudeAnswered calls from customers

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  Ponderosa pines apartments

  Dec 2003 - Jun 2006

  Office manager

  Accepted applications for apartments, did background checks leased the apartments. Also accepted rent payments, and responded to complaints.

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  Headstart

  Aug 2010 - Nov 2010

  Teaching aide

  Helped the teacher with the kids. worked centers and helped with lesson plans.

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  Lowes grosery

  Jun 2021 - Aug 2021

  Nigh customer service manager

  Managed customer service desk during night hours, overseeing 2 employees, providing support to clients, and achieving a high level of customer satisfaction.Resolved customer service requests 90% of time in first contact.Processed 100+ checks, money orders, Western Union, and Texas lottery for customers in a day.Secured store during closing procedures with zero incidents of theft.Resolved 10+ customer complaints and feedback by leveraging strong problem-solving skills, attention to detail, and ability to work under pressure to deliver exceptional customer service.Supervised daily inventory checks and ensured all products were properly stocked and organized on shelves along with unloading of three trucks every Tuesday and Thursday. Show less

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  Young's tire and trailer light repair

  Jan 2022 - Aug 2023

  Office manager

  Ordered and organized all stock for company including, but not limited to 100 tires, 500 tire repair items, 50 rims, 500ft of wiring, 200 lights, and all safety equipment.Conducted inventory of all stock weekly maintaining a perfect 100% accuracy.Accepted Visa, Mastercard, and American Express credit card payments, personal and business checks, and cash payments from a diverse range of customers including individuals, small businesses, and corporations on a daily basis.Generated monthly invoices for clients using Quick Books invoicing software with great care.Conducted 25 Texas state inspections each month on passenger cars, motor cycles, and trucks, to verify compliance with state safety standards and regulations, including brake checks, tire pressure checks, horn checks, and seatbelts. Filed federal taxes for small business using quick books, with IRS, and 28 Battery taxes with Texas StateComptrollers E-Web for year 2021 on time.Maintained accurate and up-to-date financial records by utilizing Quickbooks Inuit software specifically designed for small businesses, allowing for efficiently Show less

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  Sunset chiropractic

  Sept 2024 - Mar 2025

  Patent registration

  • Utilized Eclipse medical software to manage patient records, ensuring accurate data entry and seamless retrieval of patient information. • Provided exceptional customer service by greeting patients, answering phone inquiries, and assisting with patient concerns, contributing to a welcoming office environment.• Scheduled, canceled, and rescheduled appointments for patients, efficiently managing the office calendar. • Created and maintained patient charts for new and existing patients, ensuring proper documentation for the medical staff.• Reorganized the file room, improving the organization of patient records and increasing the speed of file retrieval by 20%.• Filed patient charts both electronically and physically, maintaining HIPAA compliance in data handling.• Made copies of important medical documents and reports, ensuring the medical team had the necessary paperwork for consultations.• Supported new patient intake by preparing and setting up charts for incoming patients, streamlining the registration process. Show less

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  Dollar general market

  Nov 2024 - now

  Assistant store manager

  Highly motivated and customer-focused Assistant Store Manager with 3 years of experience in retail management. Proven ability to lead teams, optimize operations, and drive sales. Adept at handling customer inquiries, ensuring high levels of store presentation, managing inventory, and training staff. Strong organizational and problem-solving skills with a dedication to achieving store goals and improving customer satisfaction.