Experience

• 

  Uamk

  Nov 2006 - Dec 2008

  Breakdown novice operator

  Managing help for customers with broken cars in the Czech republic / foreign countries

• 

  Autocont cz a. s.

  Jan 2009 - Feb 2009

  It specialist

  Outsourced IT specialist in the company ČEZ a.s..- managing software / hardware issues requested by company employees- installation and setup of new IT equipment

• 

  Úamk a.s.

  Feb 2009 - May 2016

  Team Shift manager of Roadside assistance breakdown department, - leading team of more than 10 people- business meetings with partner companies- managing services for local/foreign customers with broken cars by breakdowns / accidents, managing secondary services, repair monitorings Active help for customers with broken cars in the Czech republic / foreign countries + managing additional secondary services (Taxi, rental cars, accomodation, workshop repair monitorings, active translation for Czceh / English / German customers) Active help for customers with broken cars in the Czech republic- managing primary services for customers (Roadside assistance + Tow trucks)

  • Breakdown Call Center Shift Manager

    Oct 2015 - May 2016

  • Breakdown Call Center Back Office Operator

    Feb 2010 - Sept 2015

  • Breakdown Call Center Front Office Operator

    Feb 2009 - Feb 2010
• 

  Virtualnirealita.cz

  Jun 2016 - Jul 2016

  Vr arcade manager
• 

  Arval cz - bnp paribas group

  Aug 2016 - Mar 2018

  Technical support specialist
• 

  Wüstenrot financial group in cz

  Sept 2018 - Sept 2020

  Ict administrator

  - End user support (hardware / software issues)- Depot administration- Hardware administration in Alvao asset management- Active directory user administration (according to requests - adding groups, reseting passwords)- OS Windows troubleshooting

• 

  Moneta money bank

  Oct 2020 - Jul 2023

  Workplace it engineer

  - L2 User support (local & remote) - Hardware / Software issues solution- Participation on Wuestenrot integration project- SCCM packages deployment, right click tools- Depot administration - Special software deployment- Active Directory user administration- Various OS Windows troubleshooting

• 

  Bodycote

  Aug 2023 - Jul 2025

  Information technology administrator

  - Wide duties spread - from IT Support Specialist to System Administrator- Supported endstation within whole Europe, UK, China and Turkey- RDP support via Bomgar software- multilingual support, mostly with Deepl translator, various Windows language versions- Administrator of MS Exchange, Active Directory, both on-prem- Basic orientation in Azure Active Directory + Intune- Used tools like psexec, generating powershell scripts with help of Chatgpt- Troubleshooting of various stuff (old apps system compatibility, hardware / software issues)- Often use of Qualys / Sophos / Mimecast systems- Basic administration of HALO ITSM- Support & help for same level colleagues- Even higher support level sometimes consulted with me how to troubleshoot some issues- Primary focus on 100% user satisfaction- Using my own IT skills to troubleshoot various end station system errors - "Out of the box" IT Mindset (seeked own ways and used own logic instead of following clueless LWIs)- generated lots of KBs to help others with troubleshooting- 100% team work and knowledge sharing- 100% documentation of each step within each ticket Show less

• 

  Alef nula a.s.

  Aug 2025 - now

  It systems specialist