Experience

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  Britannia enterprises norwich ltd

  Feb 2015 - Jan 2019

  Operations manager

  Working for the well being of prisoners by providing necessary skills and training to the prisoners in the field of hospitality, arts and management in association with HMP Norwich Running daily kitchen operations, managing staff, invoices and quality control.

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  First computers

  Feb 2019 - Nov 2019

  Information technology sales & support

  Installation of computer hardware, software and telecommunication component, performing diagnostic and troubleshooting, designing and cabling. Travelling to small business and residents for installation and performing diagnostic and troubleshooting on hardware, software, designing and cabling, networking and CCTV applications and providing on-going support on IT related issues.

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  Wizcore consulting

  Nov 2019 - Apr 2020

  Sap finance control consultant

  started training in SAP finance and controlling on a live server followed by an internship as a team leader, accomplishing configuration, testing and migration of an ERP system of an automobile company with a team of 43 professionals from different modules. After business analysis successfully plan and integrated finance and controlling module with material management, sales, and distribution to achieve the desired outcome. manage the project using Prince2 and Agile methodology on JIRA.

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  East coast community healthcare cic

  Sept 2021 - Nov 2021

  Information technology analyst

  • Provided software support, including troubleshooting and configuration on Microsoft 360 to remote workers, healthcare professionals and nurses within SLA timeframes• Monitored and responded quickly to incoming requests related to IT issues, such as maintaining computer systems and acting as support if any system goes down• Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.)• Maintained user PCs, including upgrades and configuration as needed and assisted with on boarding of new users• Kept inventory of all equipment, software, and license users.• Working on software/tools such as M365, simple help remote, conf. manager, net motion, Snipe IT asset management, Sophos cyber security, AD, EE manager etc Show less

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  Cerco it ltd

  Sept 2021 - Feb 2023

  Information technology field engineer (weekend contracts)

  • Installed and configured computer hardware operating systems and applications while monitoring and maintaining computer systems and networks• Talked staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues as required• Provided continued support, including procedural documentation and relevant reports• Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replacing parts as required• Supported the roll-out of new applications, setting up new user’s accounts and profiles and dealt with password issues• Responded within agreed time limits to call-outs, working continuously on tasks until completion or escalating to third parties where required• Prioritised and managed many open cases at one time, rapidly establish a good working relationship with customers and other professionals. Show less

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  Aviva

  Nov 2021 - Mar 2022

  Deskside technical specialist

  • Providing In-house IT support in Build, Distribution and Product Return sector of the organization• Imaging and Building laptop and desktop for the employee in accordance with the relevant department.• Managing the stock control system, ensuring that the information is up to date and the cost is assigned to the relevant department.• Assisting IT managers and rest of the team in new projects, relevant to software implementation and security.• Troubleshooting hardware and software issues.• Maintaining SLA in compliance with company policies and QMS.• Engage with Global IT and Corporate IT teams to ensure IT service. Identify and communicate possible IT process improvement• Escalate issues where necessary to relevant local or global departments and review technical documentation providing input where necessary Show less

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  Vissim

  Apr 2022 - now

  Installation and support engineer - global wind

  • Installation and maintenance of servers and communication devices and antennas on offshore wind turbines, OSP, large/small scale VESSELS, offshore and onshore substation and masts• Providing IT networking and telecom support to energy companies such as SSE, Equinor and Scottish power • Installing communication and sensor technologies such as HF, VHF, AIS, DMR, PTP, PTmP, AVIAT and CCTV • Travelling extensively to commissioning and providing technical support to major renewable energy projects such as Seagreen, Doggerbank, Triton Knoll etc• Complying with strict health and safety regulations, creating and assessing RAMS and technical drawings• Liaising and coordinating with project directors, multinational technical team and principal contractors • Determining client’s needs via consultation, business process analysis and observations Show less