Experience

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  Xceed

  Sept 2016 - Jun 2017

  Customer service representative

  𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: "We Account"- Responded to customer inquiries via phone, email, and chat, ensuring accurate and prompt assistance.- Provided detailed product and service information to enhance customer understanding and satisfaction.- Resolved customer complaints quickly and professionally, fostering positive experiences and loyalty.- Documented customer interactions meticulously to ensure accurate records and smooth follow-ups.- Processed orders, refunds, and returns efficiently, ensuring seamless transaction handling.- Offered valuable feedback on recurring issues, helping management identify opportunities for service improvement.- Consistently met or exceeded key performance metrics, including handling time and response rates.- Achieved high customer satisfaction ratings by maintaining a positive, solutions-focused approach. Show less

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  Remax

  Feb 2017 - Jan 2018

  Real estate sales consultant

  𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:- Advised clients on buying, selling, and renting properties, providing well-researched insights to help them make informed decisions.- Conducted comprehensive market research and property evaluations, delivering accurate and up-to-date information.- Managed all stages of property transactions, including negotiations and ensuring timely completion of paperwork.- Stayed current with legal requirements and property regulations, offering clients reliable, compliant guidance.- Built and maintained strong client relationships, ensuring clear communication and a seamless experience throughout the transaction process.- Successfully closed three property sales, consistently surpassing sales targets and contributing to branch growth. Show less

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  Star gym

  Oct 2018 - May 2024

  Branch manager/project manager

  𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:𝐒𝐭𝐚𝐟𝐟 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Led hiring, onboarding, and training of fitness instructors and front desk staff, ensuring alignment with company goals. Conducted employee evaluations to identify growth opportunities and managed disciplinary actions to foster a supportive work environment.𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Oversaw gym policies, payroll, scheduling, and resource allocation to enhance operational efficiency. Conducted regular facility inspections to ensure safety, cleanliness, and high standards.𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Designed and implemented customer-focused programs, improving client satisfaction and retention. Resolved customer complaints promptly, maintaining a positive gym environment. Trained coaches on client relationship management to boost loyalty and sales.𝐒𝐚𝐥𝐞𝐬 & 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠: Drove new customer acquisition through referral programs, contributing to a 5X increase in revenue. Enhanced brand visibility by delivering exceptional, personalized service. Show less

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  Star gym october

  Oct 2018 - Feb 2023

  Personal trainer

  𝐅𝐢𝐭𝐧𝐞𝐬𝐬 𝐂𝐨𝐚𝐜𝐡𝐢𝐧𝐠: Led one-on-one and group fitness sessions, helping clients achieve their fitness goals. Monitored progress and adjusted training plans to ensure continuous improvement while promoting safety and proper workout practices.

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  Allianz

  Jan 2021 - Aug 2022

  Bank sales insurance

  𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: "Emirates NBD Bank Account"- Reviewed client portfolios and recommended tailored insurance and banking solutions, enhancing client retention and satisfaction.- Assessed financial and insurance needs, providing personalized recommendations to ensure comprehensive coverage.- Accurately calculated premiums, balancing affordability with clients' risk management requirements.- Facilitated smooth payment and transfer processes, ensuring a seamless customer experience.- Managed insurance claims efficiently, ensuring accurate documentation and timely resolutions for clients.- Collected essential evidence (reports, receipts) to validate and support claim submissions, improving claim accuracy.- Applied advanced sales techniques, consistently exceeding performance targets in a fast-paced, results-driven environment. Show less