Experience

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  Citi

  May 2012 - Dec 2016

  • Work coordination and case management within the team utilizing priority lists, scheduling work, monitoring SLA and taking actions if needed – all based on the strategy agreed with the Team Leader• Support Team Leader with migration projects• Work as contact and coordinator for reengineering projects within the team, work together with the reengineering team on implementation• Act as a go-to person for the service delivery and HRSS team (e.g. payroll, other data admin teams), participation on forums, representing the team• continuously monitoring and evaluation of performance to identify areas of process enhancements and explore further possibilities of improvement (e.g. Bright Ideas)• Ensure and improve service delivery documentation• Escalation and exception handling and report preparation, supporting resolution of complex cases• Participation in operations calls Show less Provide HR Administration support in all the areas of Employee On-boarding, Worklife Changes and Off-boarding with administering all data needs of employees, creating different types of HR letters (this requires attention to detail as it is a legal document), within SLA in accordance with the global standards and with the highest level of customer service focus; Maintain all employee data on appropriate systems and inclusive of document imaging where required Liaise with key customers; Complete all tasks in connection with the organization's activity charged by the direct manager, supervisor, or the functional head. Show less

  • HR Shared Services - Recruitment & Onboarding Subject Matter Expert

    Mar 2014 - Dec 2016

  • HR Shared Services - HR Admin Operations Specialist

    May 2012 - Mar 2014
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  Unicef

  Dec 2016 - now

  • Senior Human Resources Associate

    Apr 2022 - now

  • Human Resources Associate

    Dec 2018 - Apr 2022

  • HR Assistant

    Dec 2016 - Nov 2018