Chidimma Amadi

Experience

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  Guaranty Trust

  May 2017 - May 2018

  Bank Teller

  During my internship period, I gained valuable hands-on experience in providing exceptional customer service and efficiently managing financial transactions. Throughout my internship, I handled various responsibilities, including attending to customers, processing cash deposits, sorting cash for the ATM, and assuming leadership as the head of my fellow interns.I consistently prioritised customer satisfaction by ensuring prompt and accurate assistance. I developed strong communication skills, effectively addressing customer inquiries, and resolving concerns. By demonstrating empathy and professionalism, I fostered positive relationships with customers, earning their trust and building the Bank's reputation for exceptional service.In addition to customer interactions, I actively participated in the financial operations of the Bank, like handling cash transactions, keeping accurate records, and adhering to strict security protocols. My attention to detail and organisational skills enabled me to efficiently manage cash deposits and reconcile discrepancies, ensuring accuracy and integrity in financial processes.Furthermore, I was entrusted with the responsibility of leading and guiding my fellow interns during the internship program. I effectively coordinated tasks and facilitated open communication among team members. Fostering a collaborative and supportive environment, I promoted a culture of learning and growth, enabling my peers to thrive in their roles.My internship as a Bank teller provided me with a comprehensive understanding of the banking industry, honed my customer service skills, and instilled in me the importance of accuracy, professionalism, and teamwork. It was a transformative experience that allowed me to apply theoretical knowledge in a real-world setting. Show less

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  Guaranty Trust

  Jul 2018 - Dec 2018

  Internet Banking Marketer

  I played the role of providing excellent customer service and promoting the use of digital banking platforms. Throughout my tenure, I attended to customer complaints, guided them in using USSD codes and the bank app, and facilitated the process of opening new accounts.I excelled in addressing customer concerns and resolving issues effectively.Moreover, I played a key role in guiding customers in the utilization of USSD codes (737) and the Bank's mobile app.I provided step-by-step instructions, demonstrated the features and benefits of digital banking, and resolved any difficulties they encountered during the setup process. Through personalized guidance, I empowered customers to take full advantage of the Bank's digital platforms, enhancing their convenience and simplifying their banking experience.Additionally, I actively facilitated the process of opening new accounts for customers.My experience as an Internet Banking Marketer not only solidified my knowledge of digital banking solutions but also enriched my understanding of customer needs and preferences. I became adept at tailoring my communication style to effectively engage customers and address their specific concerns. Through continuous learning and staying updated with emerging digital banking trends, I remained well-equipped to provide accurate and timely guidance to customers.The experience gained in this role has further strengthened my passion for delivering exceptional customer service and leveraging technology. Show less

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  Chi'sPlace

  Jan 2019 - Apr 2023

  Administrative Assistant

  I have been at the forefront of this business, overseeing all aspects of operations and ensuring exceptional customer experiences. At Chi's Place, we deliver high-quality food items and online services while maintaining a strong focus on customer satisfaction.With a strong focus on customer satisfaction, I am diligent to understand and exceed the expectations of our valued clients. By actively engaging with customers, gathering feedback, and continuously improving our offerings, I have fostered long-term relationships and built a loyal customer base. We are dedicated to delivering an exceptional customer experience.Through my experience as the owner and manager of Chi's Place, I have gained invaluable skills in business management, leadership, and customer relationship building. I have learned to adapt to changing market dynamics, embrace innovation, and make strategic decisions to drive growth and success. It has been a rewarding journey, filled with challenges, but also tremendous satisfaction and personal growth.I am confident in my ability to lead Chi's Place to even greater heights in the future. Show less

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  Drillpet International Limited

  Mar 2022 - Jan 2025

  Account Assistant

  I played a vital role in supporting the financial operations and ensuring smooth financial processes. In my position, I was responsible for tracking invoices in Excel, scheduling invoices for payment, preparing schedules for tax filing, preparing and documenting instructions.This increased the productivity level and way of doing and finding things in my department by 65%.I demonstrated strong attention to detail and organisational skills as I meticulously track invoices in Excel. Maintained accurate records, update payment statuses.Moreover, I handled the responsibility of scheduling invoices for payment. I prioritised payment deadlinesIn addition, I got involved in preparing schedules for tax filing. I gathered and compiled necessary financial dataFurthermore, I played a crucial role in documenting and filing instructions related to financial processes. Ensured there were organised and easily accessible records, ensuring that all instructions and procedures are documented accurately. This practice enhanced internal controls, enables efficient knowledge sharing, and contributes to a streamlined workflow within the accounting department.My experience as an Account Assistant has developed my proficiency in Excel, financial data management, and attention to detail.I take the crown of being able to contribute to the financial success of the organisation by ensuring accurate and efficient financial processes.I remain committed to staying updated on industry best practices and continually enhancing my skills in order to deliver optimal results and make a meaningful impact wherever I find myself 😉. Show less

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  Iyconsoft Solutions

  Jan 2025 - now

  Administrative Assistant