Amanda Stapf

Experience

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  Modell's Sporting Goods

  Jan 2016 - Jan 2018

  Customer Service Associate

  • Outstanding customer service and helped customers find what they are looking for. • Maintained a clean and organized work space when I worked as a cashier there. • Handled cash and card transactions. • Stocked the merchandise we had in the back and put it in the correct section. • Greeted customers and handled customer issues with products. Cross trained in the store and worked in all departments of the store from clothing, shoes, different kinds of sporting goods, and the front-end cashier. Show less

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  FlynnO'Hara Uniforms

  Jun 2017 - Sept 2019

  Associate

  • Interfaced with various people and products to complete custom orders and validated that quality control was done so that the correct product was given to the customer. • Trained new hires as they came on board, with the machines and processes.

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  Kmart Little Ceasars Pizza Sta

  Jan 2018 - Jan 2019

  Associate

  • Met sanitary and safety standards within the work area and cooking surfaces while making pizza.• Prepped the ingredients for the pizza when I first came in like stocking the toppings that were low and performed all cooking duties. • Worked as a cashier there where I coordinated orders to make sure they were correct and were given to the right customer.• Handled cash and card transactions. • Answered telephone calls regarding to go orders and any other questions they had. • Monitored the ordering area making sure it was well stocked and clean. Show less

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  Wawa, Inc.

  Oct 2019 - Jun 2021

  Customer Service Associate

  • Created positive customer experience by preparing quick and accurate food orders at convenience retail store servicing up to 800 guests per day.• Operated point of sale (POS) terminal to reconcile daily receipts and coordinate deposits.• Collaborated with shift members on safe-serv compliance to ensure cleanliness and customer safety.• Assisted managers with opening/closing procedures, merchandise displays and seasonal promotions.

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  Quality Reimbursement Services, Inc.

  May 2021 - Oct 2022

  Reimbursement Program Associate

  • Offered technical program support to a non-profit consulting firm specializing in assisting health systems, hospitals, and organizations with Medicare data analysis and reimbursement reviews.• Engaged in close collaboration with federal, state, and regional agencies to investigate and resolve intricate reimbursement inquiries, escalating issues as necessary.• Conducted comprehensive reviews of large datasets prior to submission for Medicare reimbursement and Social Security claims, ensuring accuracy and compliance.• Monitored the progress of Medicare reimbursement claims by meticulously scrutinizing evidentiary discrepancies in medical diagnostics.• Provided administrative support to professional staff while efficiently managing the reception area and addressing a high volume of over 50 calls daily. Show less

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  Temple University Society of Human Resource Management (TUSHRM)

  Jan 2023 - now

  Member

  • Mentor Matching (January 2023-December 2023) • Corporate Relations Session Designer (January 2024-Present)

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  FCM Hospitality

  Mar 2023 - now

  Server

  • Provided exceptional customer service by warmly greeting customers and efficiently taking orders in a high-volume restaurant setting.• Managed transactions using a toast point of sale terminal, accurately reconciling daily receipts and facilitating deposit coordination.• Worked collaboratively with team members during shifts to effectively serve large parties exceeding 50 guests, ensuring clear communication and coordinated responsibilities.• Supported managers in executing opening and closing procedures, prioritizing safety and adherence to operational standards throughout shifts.• Proactively promoted seasonal promotions to customers, contributing to increased daily sales and enhancing overall customer experience. Show less

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  Overbrook School for the Blind

  Jan 2024 - now

  • Developed and implemented HR policies and procedures tailored to the unique needs of a specialized educational environment.• Managed the recruitment process, including job postings, candidate screenings, and interview coordination, resulting in a diverse and qualified applicant pool.• Facilitated onboarding and orientation programs for new staff, ensuring compliance with organizational standards and fostering a supportive environment.• Maintained accurate employee records and HR databases, ensuring confidentiality and compliance with legal requirements.• Participated in the planning and execution of staff development programs, enhancing employee skills and retention.• Collaborated with school leadership to address employee relations issues, providing guidance and support to promote a positive workplace culture. Show less • Facilitated day-to-day HR operations and handled various administrative duties within a prominent educational institution dedicated to serving students with special needs and visual impairments.• Organized and managed events for the Diversity, Equity, and Inclusion committee, as well as the Inspire leadership committees.• Developed the Americans with Disabilities Act statement to ensure compliance with all relevant laws and regulations.• Completed full compliance audit by reviewing files to make sure all employees have proper training/clearances.• Recruited qualified candidates through career fairs, Frontline, Handshake, LinkedIn. • Assisted with the tuition reimbursement process by completing the required paperwork needed. Show less

  • Human Resources Specialist

    Jul 2024 - now

  • Human Resources Internship

    Jan 2024 - Jul 2024