Nancy Wagner, CPA, CISA, MSA, CRMA

Experience

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  Deloittee & Touche and other work experience prior to 1985

  Aug 1980 - Mar 1985

  Staff Auditor

  Deloitte-Touche, Staff Auditor (1984)• Evaluated internal controls, recommended corrective action, tested interim and year-end financial statement balances.Manufacturers Bank, Branch Manager Trainee (1980-1982)• Managed day to day branch and teller operations, personal loan applications and collections, branch banking compliance.

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  CNA

  Jan 1985 - Jan 1994

  Provided project management for multiple lines of insurance, totaling $260 million in annual premiums. • Authored operational audit package to assess insurance agencies and set service and quality measures. Identified $500,000 in commission overpayments. • Revised processing procedures and controls to ensure regulatory compliance and reducing system edits and billing errors 90% in two lines of business, and processing costs by 30% in one line of business. • Revised User Acceptance Test coordinator for new insurance system, saving $250,000 annually in improved underwriting, sales efforts. Show less Increasing levels of responsibility with CNA as a Staff then Senior Internal Auditor (promoted 1987)• Performed operational, financial and compliance audits, including audits of audits of Claims, Premiums, Underwriting, Treaty Reinsurance, Third Party Administrator activities. Promoted from staff to senior auditor in 1987.• Recovered over $9 million from fraud investigations of receivables and claims activity. Compiled results for litigation activity. • Evaluated internal controls, recommended corrective action, tested year-end financial statement balances. Show less

  • Operations Analyst

    Jan 1988 - Jan 1994

  • Senior Auditor

    Jan 1985 - Jan 1988
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  Citibank Private Bank

  Jan 1994 - Jan 2000

  Directed private bank operations to meet regional servicing goals for banking products offered to high net-worth customers and law firms in the Chicago, Denver and Houston markets. Promoted from Manager to Director in 1998. • Achieved “Excellent” audit rating and near 100% processing accuracy by implementing key controls and self-audit function over high risk areas. E.g. asset based lending, consumer loans, wire transfer, BSA/AML. • Consolidated four service teams into one cross-trained team and upgraded loan and wire systems to improve client coverage, reduce costs 30%, enhanced compliance (e.g. BSA/AML, OFAC, Reg J, ADA, SARs).• Improved capacity 20% through sales of bank products that eliminated servicing support. • Implemented core competencies, formal career paths and weekly staff meetings to improve individual and team performance, and instill team identity. Recruited and trained new team members.• Consistently met or exceeded all operational, budgetary and staff training goals and standards. Show less Managed operational, compliance and regulatory audits for Citibank FSBs, Citibank Mortgage, Incorporated and Citibank Insurance Group. Managed budget and mentored staff of 9 on auditing techniques and industry. Promoted from Senior Auditor to Audit Manager in 1996.• Improved audit efficiency 30% through risk-based audit programs, project management, mentoring on audit standards, and industry regulations, timely staff performance feedback. • Identified savings of $8 million by recommending reinsurance activity transferred to in-house products.• Managed concurrent audits ensuring compliance with financial services regulations and standards, including FDICIA, BSA, CRA, HMDA, Fair Lending, RESPA, FNMA, NAIC. • Met with public auditors, regulators and line management to assess risks, coordinate testing, develop annual audit plan. Assisted KPMG in year-end testing. • Collaborative management style used to build strong management relations, improving team performance ratings from 3.0 to 4.3 out of 5.0. Show less

  • Regional Services Director

    Jan 1997 - Jan 2000

  • Audit Manager

    Jan 1994 - Jan 1997
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  Jefferson Wells

  Jan 2000 - Jan 2005

  Consultant, Financial Services Practice

  Acting manager delivering business solutions on a variety of engagements for a national consulting firm. Transitioned from consultant to field manager 2001. Clients included HSBC, Harris Bank, Carolina First, Kemper Financial, Calamos Investments, Parkway Community Bank, YMCA.• Trained and led team of 60 to resolve SEC concerns over predatory lending practices. E.g.SCRA, Reg AA, B. Reviewed over 50,000 loans, repaid $3MM in loan fees; addressed $1MM in subsequent escheatment issues. • Uncovered $800K in overpayments during shareholder services review following the migration of business to new stock transfer agent. Advised both firms on controls that curtailed future overpayments.• Performed operational audits for community banks, national insurance companies. Audit areas: Investments, Payroll, compliance e.g. FDICIA• Client Audit Committee recognition given for unprecedented collaborative efforts across functional areas that resolved three material control deficiencies (risk exposure >$5MM). • ERM review addressed SEC concerns over bank’s lending activities following heavy merger activity. This and investment operations projects received top client ratings for work quality. • Reviewed letters of credit, financial, market data; developed ratio analysis; assess collateral held by client; resulting in changes to 35% of client’s 350 letters of credit. Show less

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  The Titus Group

  Jan 2005 - Jan 2008

  Internal Audit Manager

  Managed teams, budgets, work quality of internal audits, SOx reviews, QARs and special projects. Promoted to Manager 2007. Clients included A.J. Gallagher, CUNA, WPS, ISAC, eLoyalty, Ricoh, Washington Mutual. • Implemented national level integrated operational, SOx, IT audit program based on entity level controls, best practices; reducing average audit timeframe from three months to one month. C suite recognition for improved audit cycle time, and relevance, usefulness of new audit report. • National audit program integrated SOX, IT and operational audit functions, created and documented department standards and procedures from planning through corrective action tracking.• Restructured corporate SOx project to materially upgrade work product quality to AS5, SAS65 standards; cure entity level control gaps, while staying within original budget. Efforts saved $1MM in external audit fees. • Performed Quality Assurance Reviews, evaluating client audit departments against IIA standards. Presented QAR rating and recommendations to Chief Auditing Executive. • Authored core documents for clients in transition due to merger/downsizing. E.g. general ledger processing documents and processing instructions; month-end, quarter close, billing, reconciliation procedures, processing service standards. • Created client governance controls, vendor/records management specifications. Show less

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  Wagner Consulting

  Jan 2008 - Aug 2011

  Internal Audit Manager and Consultant

  Manage outsourced internal audit, risk management and compliance projects. Clients include Harris Bank, and its parent company Bank of Montreal ($390B in assets), NCH ($450MM annual revenues).• Brought in mid-year for short term assistance. Created work plan that closed eight audits in seven months; delivering annual plan on time.• Reviewed trust operations, investment, insurance and tax services for regulatory compliance. E.g. Regulation 9, BSA/AML, Circulatory 230, FINRA Rule 2210. Recommendations drove restructuring of two areas.• Built audit department “from ground up”. Identified $17MM in cost reductions, $150K in process improvements, closed eight audits where only six were budgeted, advised business to resolve 68 risks (100% closure rate). • Advised Audit Committee on annual plan, audit results, emerging risks, industry trends, benchmarking. Rated 4.6 of 5.0 for value and quality of work, relationship building across all departments and levels.• Performed Quality Assurance and Self Assessment functions in keeping with the IIA's IPPF. Show less

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  BMO Harris

  Aug 2011 - Apr 2014

  Senior Audit Manager

  Managing Project Audits and Integrated Audits of BMO Harris Financial Group. Deploying COSO and COBIT frameworks and a collaborative work style to assist lines of business in mitigating material risks and meeting strategic goals. • Key player in launching the U.S. Technology & Operations audit team. Established business relationships while building out audit functions and training staff members on CAD methodology.• Created COSO-based CAD audit standards for new project audit methodology (PACT).• Lead all project audits of U.S. based regulatory and strategic initiatives. Assess controls needed to deliver on regulatory requirements and bank goals. Advice resulted in meeting regulatory requirements for FFIEC project.• Executed audits to assess integration of similar-sized acquired bank into an existing enterprise. Worked with Management to resolve issues identified during integration efforts. Ensured delivery of a strategic banking pillar.• Manage reviews of key applications supporting U.S. business pillars. Leverage work across audit teams, and improve use of CAATs. Identify and advise management on corrective action to address technology risks. Show less

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  BMO Financial Group

  Apr 2014 - now

  Senior Audit Manager - Professional Practices Centre

  Lead initiatives ensuring the highest possible quality audit services and performance culture. • Team member researching and updating Audit's Corporate methodology to improve BMO’s system of Internal Control, Governance and Risk Management. Recent efforts focused on Risk Assessment Framework/Standards, High Risk Regulations, application audits, DR and BCP. • Conduct risk-based Detailed and Targeted Quality Assurance Reviews (QARs) as part of a Quality Assurance Improvement Program (QAIP). Manage risk-based plan; assess audit work across BMO to ensure internal and regulatory standards and expectations are met. Provide guidance to audit teams. Report QAIP results and analysis to Audit and BMO Senior management. Manage and coodinate external secondment of QAIP activities.• Update QAIP review activities to advance the practice through alignment with best practices, industry standards (e.g. IPPF, COSO), strategic initiatives and regulator expectations.• Manage testing to validate remediation of Audit-owned OCC MRAs and OSFI concerns. Manage and coordinate reviews of BMO joint ventures. Show less