Giridhar Madhusudan

Experience

• 

  Deutsche Bank

  Jan 2004 - Jan 2006

  Sr Process Executive - Trade Reimbursements
• 

  Hinduja Global Solutions Inc.,

  Nov 2005 - Jul 2008

  Responsible for achieving and exceeding CTQs for a tech support process for COVAD, a US based CLEC (Broadband carrier) and Earthlink, a US based ISP. Handled various Process Improvement Initiatives across domainsResponsible for external audit readiness and conducting internal audit for certifications/accreditationsConducting trainings on Six sigma tools and Basic Statistics

  • Asst Manager - Quality

    Jan 2007 - Jul 2008

  • Team Leader - Corporate Quality

    Nov 2005 - Dec 2006
• 

  Firstsource Solutions Limited

  Jul 2008 - Oct 2010

  Manager - Service Quality (Green Belt certified) at Firstsource Solutions Limited, Hubli

  Responsible for Delivery of Quality KPIs for Vodafone KAR customer care (call centre) ; Developing a framework to enable quality delivery

• 

  Hinduja Global Solutions - HGS

  Oct 2010 - May 2015

  Sr Manager and Head - Quality & Training

  Responsible for delivery of a variety of qualitative metrics across both inbound and outbound queues. Also responsible for certification and readiness of the site for ISO 9001, ISO 27001 and eSCM certifications.. As Quality SPOC I overseee improvement projects initiation and completion and periodic trainings on Basic Statistics and Six Sigma practices and tools.

• 

  HGS - Hinduja Global Solutions

  May 2015 - Nov 2022

  Handle Quality, Compliance and Innovation for an outbound program for India's largest telecom company.

  • Asst General Manager - Business Excellence

    Jul 2021 - Nov 2022

  • Sr Manager Quality

    May 2015 - Jul 2021
• 

  Concentrix

  May 2022 - now

  Group Leader - Training & Transaction Quality

  Handling Quality, Training and Innovation for one of the world's largest advertising platforms