Shwetha Setty

Experience

• 

  American Express

  Jul 2014 - Mar 2018

  Team Coach

  Training, Supervising new employees on Process KT & Pre OJT till Certification.Handling Escalations of the Team @ Level 1&2 in client relations and support service. Evaluating Team calls on a daily & weekly basis, provide required help with their CHT and call quality.Preparing reports and communications for senior management and clients as per requirements.

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  Budweiser Brewing Group UK&I

  Apr 2018 - now

  Principal Analyst

  Part of Customer experience team and Primary connect for Wholesale channel customersDevelopment consultant/Mentor in Process Transformation projects:I am so excited and proud to announce the official launch of BEES UK this July 2022! "Absolutely buzzing to be first to launch BEES B2B in Europe" Customer support pillar owner for BEES (Digital Platform for UK customers - B2B)Finding Process gaps and closing them though Automation/ProjectsCreate training programs to address skill gaps in employees. Prepare learning materials for programs, develop onboarding programs for new employees.Create reports & dashboards for the visibility of Volume ordered vs Delivered Show less