Ozcar Yiu

Experience

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  Lands Department, HKSAR Government

  Sept 2002 - Mar 2005

  General Assistant

  - To handle applications for roadside banner display from Legislative & District councilors, NGOs, and other government departments- To carry out joint site inspection with FEHD- To deal with complaints

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  Expeditors

  Mar 2005 - Aug 2011

  Operations Assistant

  - To handle shipment bookings to ensure uplift of shipments- To prepare monthly performance report and data analysis to customers, eg. shipment failure report- To act as a main contact to handle inquiries and complaints from corporate customers, eg. Foxconn, Canon- Line up overseas offices for shipment details, delivery status and catch up customers' service requirements- Place booking and coordinate with various airlines- Formulate shipment consol plans with P/L consideration- Prepare for export documents, eg. House Air waybills and Master Air waybills for customs clearance Show less

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  Southco Asia Limited

  Aug 2011 - Dec 2013

  Customer Service Representative

  - To handle purchase order and quotation using SAP system- To provide pre-order inquiries and post-order services, eg. adjust order delivery date. Customer group includes Foxconn, Fujitsu, Caterpillar and Honda- To act as a focal point among customers, key account manager, manufacturing plants and logistics team- To coordinate with quality assurance team for customers' complaint on product quality

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  顺丰速运有限公司

  Jan 2014 - Oct 2016

  - To work in a regional office to support CS manager overseas including JP, KR, SG, MY & US- To set up and monitor KPIs for overseas CS team with analysis to drive improvement- To carry out complaint analysis and prepare reports to CS and other departments for improvement plan- To handle escalated complaint cases from CS team overseas, and work out solution with HQ if required- To formulate training and coaching guidelines and materials, eg. SOP, training slideshow- To conduct training to CS manager overseas- To coordinate with HQ for delivering new policies, SOPs and system enhancement to overseas team- To prepare, carry out and analyze on-site audit in overseas offices- Assigned to SG to on-site support the CS manager for critical and crisis management Show less

  • Business Development Officer

    Jul 2015 - Oct 2016

  • Customer Service Officer

    Jan 2014 - Jun 2015
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  Expeditors

  Oct 2016 - Nov 2023

  Customer Service Lead

  - To handle shipment bookings to ensure uplift of shipments- To prepare monthly performance report and data analysis to customers, eg. shipment failure report, billing report, etc.- To act as a main contact to handle inquiries and complaints from corporate customers, eg. Cisco, Lululemon- Line up overseas offices for shipment details, delivery status and catch up customers' service requirements

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  Zumba

  Jul 2021 - now

  Zumba 教練

  Newly joined Zumba as a licensed instructor. Part time, freelance, covering, team teaching are all welcomed!

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  Lululemon

  Nov 2023 - now

  Trading Operations Specialist

  - Process Duty / Tax invoices from brokers- Prepare monthly accrual list for corresponding vendors- Audit on brokerage records and document retention completeness- Ensure KPI commitments achieved- Audit brokers weekly billing report and debit report- Monitor Free Trade Agreement successful claim rate- Follow up duty refund pending cases- Arrange QBR with brokers- Respond to escalated customs / trade related internal inquiries as well as from brokers and LSPs