Jessi Chiang

Experience

• 

  HSBC

  Dec 1983 - Sept 1990

  Assistant Manager, Credit/FEX

   Led Credit/Loan Ops team to ensure a smooth BAU operations and a high level quality service provided to all clients with facilities. Managed the liquidity and daily funding needs by managing liquidity portfolios designed by the Bank and ensure the daily liquidity ratio complied with regulatory requirement. Acted as the cooperate dealer to deal with clients on FX rate quotation of daily FX related transactions. Acted as MM, interbank and Corporate Dealer for FEX business, and backed up chief dealer Arranged funding for Taiwan Branch Analyzed clients’ financial statements and reported to CEO of TaiwanPrepared regular reports to General Head Office in Hong Kong and regulatory reports to CBC and MoF Taiwan Prepared reconciliation reports for nostro accounts Settled FEX and MM deals Provided counter services for Cash & Payment transactions 收回

• 

  RBC

  Sept 1998 - Mar 1999

  Head Of Operations

   Responsible to regional Manager Operations, Greater China for leading and directing service support operations in Taiwan Ensured achievements of objectives in respect to productivity, quality of service, operational processing, technological and human resource development Responsible for communicating established goals and maintaining or enhancing the staff’s performance through coaching and counseling Oversaw the day to day operations of Taiwan Branch, and provided leadership and direction to the teams of cash & payment, loan Ops, Trade Ops, Treasury Settlement, IT, and HR. Fostered initiative and productivity through process reviewSelected Achievements Received special reward for successfully establishing the Kaohsiung Branch Successfully managed and completed the relocation project of Kaohsiung Branch Received cash reward for effectively reducing the operating cost of Kaohsiung Branch 收回

• 

  ABN AMRO (Now ANZ Bank, RBS Asia Limited, CIMB Securities)

  May 2000 - May 2014

  Vice President/Head of Equity Operations; Assistant Vice Presiden/Head of Cash & Payment

   Effectively managed costs and leveraged resources within Operations to increase processing capabilities of daily BAU activities Built up partnerships with the Business desk both locally and globally to improve front to back service toInternal and external clients Established and maintained operational controls, risk assessments and assurance programmes; effectively managed the operational risk & control environment of Operations Taiwan, and ensured operational processes were compliant with the internal and regulatory compliance framework Assessed the quality control of Taiwan Operations on a monthly basis through Governance Controls Committee Provided leadership and took active role in people development through attracting, retaining and developing talentsSelected Achievements Established the operations of a newly set-up Taiwan branch of CIMB Completed business acquisition project while transferring from RBS to CIMB Managed and completed branch relocation project for Taiwan Operations Improved efficiency and increased capacities via implementing 16 workplace work-outs, and receivedTeam Ovation Award in November 2009 Successfully implemented ABN/RBS Integration Project Successfully completed back office system migration project 收回

• 

  Far Eastern Int'l Bank

  Mar 2015 - Feb 2017

  Vice President/Head of Process Improvement and Re-engineering/Head of CB and CC Operations

   Led AML/CFT project team to organize and conduct AML/CFT related project management, implementation and follow-through requirements Developed and maintained a robust Financial Crime (AML/CTF, Sanction) framework for Taiwan and Hong Kong Carried out AML/CFT related policy interpretation, advisory, and monitoring across all businesses and functions of Taiwan and Hong Kong Maximized the effectiveness of Bank’s systems for customer due diligence, sanction screening, transaction monitoring, and AML reporting Provided advisory regarding AML/CFT regulation and ensure relevant regulatory requirements and internal policies are properly considered and adopted when implementing the Bank's strategic and operating objectives Co-ordinated with Country Risk, Compliance, and Internal Audit teams on AML/CFT risk related issues/ requests/ projects. Reviewed process and procedures for all products of Operations, including front to back process flow of Cash & Payment, Trade Finance, Credit Card & Consumer Banking, and Treasury Operations Evaluated the effectiveness of all KPIs and identified the root cause of underperforming problems Ensured the completeness and successfulness of all operational projects through effective project managementSelected Achievements Built up AML/CFT program including policies & procedures documentation and electronic system solution leading -in Conducted, proposed and implemented process re-engineering projects for (1) front to back process flow of Trade Finance products and Inward/Outward Remittances, and (2) card application and approval flow, to reduce manual process and operating costsABN 收回

• 

  Standard Chartered

  Feb 2017 - May 2017

  Director/Head of Securities Services Operations
• 

  Standard Chartered

  Jul 2018 - Aug 2019

  Director/FX Team Lead, Change Management and Deputy Head of Securities Services Operations
• 

  DBS Bank

  Feb 2020 - Nov 2020

  Business Management Support (BMS), T&M/TLM; Acting Head of COO Office, Group Finance

   Acted as UORM (Unit Operational Risk Manager) and Fraud Champion to monitor the effectiveness of operational risk control within TW T&M/TLM including coordinating and supporting RCSA (Risk Control Self-Assessment) review process, BIA/BCP preparation & Fraud monitoring, and reporting to Regional T&M/TLM and TW Head of T&M/TLM via monthly OR Highlight Report and Quarterly Business Risk Report. Acted as the contact window of T&M/TLM to coordinate/support all FEB requests during FEB’s inspection and ensure all requests are well prepared, approved, and submitted. Ensured all system projects and initiatives of TW Finance are properly managed and coordinated. Handled system related queries from BU and business related queries from IT. Facilitated cross team and department collaboration including addressing employee pain points & intercompany recharge review. Acted as UORM of TW Finance to monitor the effectiveness of operational risk control within TW Finance, including coordinating with RMG, Audit, and SG UORM to ensure Finance is compliant with regulatory requirements, and conducting the half yearly RCSA review process. Acted as TW LFCA (Local Financial Control Assurance) contact to follow up regional finance new initiatives. Supported BCM Manager of TW Finance to confirm BIA & BCP of TW Finance to country BCM and SG Finance BCM and ensured all BCM policy and process are regularly reviewed and properly performed. Coordinated TW GLAO (General Ledger Account Ownership) & QAR (Quality Assurance Review) process to ensure GL reconciliation completeness, proper account closing control, and data quality review/investigation. 收回