Yassir Kellouai, PMP®

Experience

• 

  SITA

  Apr 2013 - Oct 2021

  • Meet customers and determine physical infrastructure and logical network requirements to a level where budgetary pricing can be provided as Minor Works opportunity• Ensure the adherence to the highest working standards for all implementations by providing guidance, support, and direct management to our 3rd party suppliers• Carry out post-deployment documentation supporting to the highest standards and lessons learnt objective• Ensure simplification and consistency of implementation and working processes across all customers• Coordination of Projects and Changes with SITA and coordinating the execution of work packages and verifying the quality of improvement plan deliverables. • Ensure day-to-day management of activities for PMO by providing appropriate support to enable prioritized day-to-day tasks and to function to their operational potential Show less • Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).• Carry out site surveys for new customer premises for preparation for new product and services installation under the guidance of senior team members.• Confirm and prioritize day-to-day tasks as and when needed.• Work on the entire project from IP addressing assignment to OBS backbone integration• Support a wide range of products from Cisco Systems, Troubleshooting of Routers and Switches.• Configure and worked with Cisco Routers and Switches using protocols like RIP, EIGRP, and OSPF.• Manage the Routing protocol and Encapsulation Protocol.• Troubleshoot of WAN and LAN connectivity problems.• create Active Directory profiles and configure users accounts Show less

  • Senior Technical Support Specialist

    Jan 2020 - Oct 2021

  • Senior Field Service Engineer

    Jan 2018 - Jan 2020

  • Field Support Engineer

    Apr 2013 - Jan 2018
• 

  Orange Business Services

  Oct 2021 - now

  Project Manager

  • E2E project management for internal cost optimization and performance network / IT projects• Contribute to partner carrier selection and review technical quotations & delivery options• Approve project delivery timelines with vendors to meet program timescales• Build productivity reports and prepare team members performance• Initiate, plan, and execute network projects on Backbone Networks• Control procurements, logistics, deliveries, regulatory and customs aspects with the concerned entities• Deploy network infrastructure (PE, EAS, Internet, etc.) to support customer growth at the major Network Center• Ensure KPIs for on-time implementation of projects are achieved, while strictly following theOrange network change management process to ensure operational excellence.• Prepare hand over of completed projects to Operational entities with related documentation• Manage Renewal/Recommitment projects; Capture and track all installation costs and penalties and provide detailed financial results of the project Show less