Tiffaney Doling

Experience

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  Princess Cruises

  Feb 2006 - Sept 2006

  Customer Service Representative

  Communicated with travel agents and passengers regarding Princess Cruises and related products. Responded to inbound calls, evaluated the customers’ needs and described the products availableto best meet their needs. Provided accurate and timely answers to travel agent and passenger questions

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  Comcast

  Jan 2007 - Dec 2007

  Customer Account Executive

  Handled a high volume of incoming telephone calls. Answered customer questions regarding billing, service problems. Prepared work orders for maintenance requests after determining if field visits were required andensured appropriate follow-up procedures were met.

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  JetBlue Airways

  Jan 2008 - Sept 2020

  De-escalated and resolved Supervisor calls from Reservation and other True Blue Crewmembers. Assisted JetBlue’s most loyal customers in understanding their benefits and in booking andchanging travel. Repeatedly coached peer crew members on areas I had more knowledge, to help level them up. Consistently met or exceeded Key Performance Indicators set by my management team. Assisted customers with new reservations, changes or cancellations & general questions viaphone. Efficient and knowledgeable; able to assist customers in a timely manner. Provided positive experiences for customers, to assist in earning their return business. Caring and empathetic; joined JetBlue Family Support Team, to further contribute within JetBlueto those who need our help

  • True Blue Crew Member

    Oct 2013 - Sept 2020

  • Reservations Crew Member

    Jan 2008 - Oct 2013
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  Intermountain Health

  Sept 2020 - Jul 2021

  Orderly

  Responsible for timely and thorough cleaning and preparation of operating rooms. Quickly built rapport and trust among operating room staff, leading to requests from multiple teams to work their rooms on a consistent basis. Lead by example, proactively checking in on everyone as often as possible to assist where needed.

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  SelectHealth

  Jul 2021 - now

  Health Benefits Specialist

  Provided excellent customer service to members, employer groups, providers, facilities and other departments and teams.Took ownership of complicated issues, performing research and follow up as needed.Built a solid foundation of knowledge surrounding both medical and insurance terminology.

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  Intermountain Health

  Apr 2022 - Jul 2023

  Medical Assistant

  Created a welcoming environment for patients while documenting vital signs, complaints and health history.Responsible for administering visual, audio, spirometry and EKG tests.Built a strong rapport with multiple providers, assisting them as needed with exams and procedures.