Dez'ray Letswalo

Experience

• 

  Sage

  Mar 2018 - Mar 2022

  Monthly payroll processes (Payroll input/review, compiling query list, advising clients on payroll best practices, advising clients on statutory changes & requirements, identifying & communicating potential risks to clients, process management, interpreting & applying statutory regulations & maintaining Premier/Sage 300 People system within statutory regulations and client requirements.)Key Responsibilities included managing 21 payrolls ranging from 1-400 employees (with a total headcount of over 1300 employees), implementing payroll setups according to the policies and needs of customers, checking the input processed and correct deduction of PAYE (Monthly/weekly payroll review), creating simulation payslips and providing reports to HR and Finance divisions for clients. Notable skills include: Setting up the leave structure according to company policy, general ledger, earnings, deductions, automatic calculations, pay structures, automatic payment files, payroll calendars, payroll check reports, Tax submissions to SARS and generating IRP5 certificates for employees. Show less Key Responsibilities: Enhancing each customer’s relationship with Sage, accomplished primarily by helping customers with questions or issues regarding Sage’s products or services and their application in the customer’s business operating environment in adherence to the company’s guidelines.Maintaining customer relationships through identification of customer needs addressed through various platforms such as Digital Care. In addition, providing solutions to advisors, partners and alliances on various technical issues and problems relating to product (e.g., Browser, Sage CRM, reporting, product use guidance, application malfunctions, Operating Systems, database platforms i.e. MSSQL etc.). Answering customer calls, troubleshooting backups, logging cases on Smart sheets, responding to emails and providing excellent customer service while demonstrating IT, Software Dev as well as Business Intelligence Tools and troubleshooting skills to resolve queries in a timely manner. Show less Expertise on the Payroll and all the technicalities of the Sage softwares• Implementing the software at clients premises• Performing need analysis and payroll setup in such a way that all statutory requirements are met i.e. Tax requirements, UIF requirements, Basic Conditions of Employment Act etc for RSA and Africa Clients (Angola, Nigeria Swaziland) including Middle EastSystem & Module Implementation (Leave, General Ledger, Equity, Personnel Management, Skills, ODBC, Sage Self Services)Council Setup implementation (MEIBC, MIBCO, NBCRFLI, NBCEI)• Consultations at clients which involved problem solving, giving advice on best practices, statutory issues, supporting clients with payroll processes and implementing modules.• Assisting clients with their Tax Year Ends and Mid-year Tax Year Recon which involves E@syfile and SARS E-filing• Invoicing clients• Compilation of consulting reports which are signed off by the clients• Managing own schedule• Meeting monthly targets which is based on consulting, training and support hours• On-site training at client’s premises• Telephone Support to all clients. This consists of gathering enough information to solve the problem effectively, assessing the problem and performing back up investigation• Logging of calls on Call Logging System (CRM)• Presenting Training Courses• Staying up to date with all statutory changes• Establishing a network with SAGE Payroll users in the industry• Supporting upgrades and legal patches• Dealing with on-going client queries• Testing reported problems/queries for clients Show less

  • Outsourcing Account Manager

    Feb 2022 - Mar 2022

  • Senior Sage 300 Support Analyst

    Oct 2019 - Jan 2022

  • Junior Consultant

    Mar 2018 - Sept 2019
• 

  ADP

  Apr 2022 - May 2023

  Outsourcing Account Manager
• 

  Sage

  Jun 2023 - now

  Sales Account Manager Sage 300

  Sage 300 People, Sage 300 People MCS, SBCPP, Sage Premier, Classic, 200 HR & Payroll. ALL THINGS HR RELATED from Desktop to Cloud - To FutureProof Your Business