Jessica Thomas

Experience

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  Utah Junior Golf

  May 2005 - Aug 2008

  Tournament Coordinator

  -Direct and organize recreational golf tournaments for juniors.-Supervise activities and events-Receptionist, correspondence, and other tasks as needed for Director.-Officiate events and give instructions as to rules and procedures on the course.

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  Uinta Golf

  Aug 2008 - Sept 2012

  Assistant Manager

  • Hire employees and accustom them to store policies and procedures• Detailed merchandising and inventory management. • Responsible for continuous training in new products for the 100 plus vendors we represented • Scheduling and payroll• Recognized our location as the top store in revenue and items per transaction • Assisted the store in maintaining above a 90% average on customer satisfaction of overall experience

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  Carrier Sales

  Oct 2012 - Jan 2018

  Senior Account Manager

  -Act as single point of contact for customer accounts in all telecommunication needs.-Maintain maximum customer retention and manage customer growth. -Qualify customer locations as serviceable, obtain quotes from various carriers, and develop proposal of services.-Troubleshoot account issues and provide solutions by working with key internal contacts -Promote growth within our existing base of accounts and assure that all accounts are satisfactory.Responsibilities in New customer Sales opps• Procure the requirements for the deal and price the deal with several vendors• Negotiate pricing and create pricing proposals• Send contract and place order with vendorsResponsibilities in Account Management• Upgrade pricing requests- vet out vendors, price and provide contracts• Move requests- new contracts etc. • Port requests• Renewals- negotiations with vendor• Cancellations• Billing inquiries, reviews• Follow up/ check ins with the customer. Weekly calls• Trouble ticket, downtime assistance and management, RFO follow ups, Escalations• In person meetings for uplift sales opps• Inventory management• Event assistanceResponsibilities as Order Support/Project Management• Set calls with customer and vendor for order verification • Set site surveys dates and access with customer and vendor• Provide updates, weekly calls, throughout order progression and ensure dates are met• Assist with order escalations Show less

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  Veracity Networks

  Jan 2018 - Jun 2019

  Agent Channel Manager
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  X3 TEC

  Jun 2019 - Aug 2022

  Sales Director
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  TECHwrk LLC

  Aug 2022 - now

  Founder/CEO

  Help organizations source, procure and manage Cloud/Telecommunication services.