Alexandre B.

Experience

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  Abbott

  Jan 2001 - Jul 2003

  Trainee Electronic Engineer

  Maintenance of blood analysis equipment; Cell counters Cell Dyn, Immuno Assay Analyser Axsym.

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  Alka Tecnologia em Diagnosticos

  Jul 2003 - Aug 2007

  Field Service Engineer/Technician

  Maintenance of blood analysis equipment; Immuno Assay Analyzer ELISA ETI Star, ETI Lab, Microplate Washers, Incubators, Computer Maintenance.

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  Prime Diagnostics do Brasil

  Aug 2007 - May 2008

  Field Service Engineer/Technician

  Technical advice of clinical analysis equipments, mainly following Immuno- hematology and ELISA, management and inventory management, development of technical assistance including providing support and training to technical advisors distributors.

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  Grifols

  May 2008 - Dec 2011

  Field Service Engineer/Technician

  Technical advice of clinical analysis equipments, mainly following Immuno- hematology and ELISA, in this period I developed my skills as management and inventory management, development of technical assistance including providing support and training to technical advisors distributors. I also include my participation in the implementation of ISO9000 in that it is the technical assistance of the company in Brazil.

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  Shimadzu do Brasil

  Dec 2011 - Jun 2019

  Team Leader specialized in products as X-ray Fluorescence and Diffraction (EDX, uEdx, XRF, XRD), non-destructive analysis NDI such as Tomography and Analytical Fluoroscopy (SMX), Optical Emission Spectrometry (OES / PDA) , Electronic Microscopy (SEM) and Atomic Force (SPM, AFM). The main objective of my function is to equalize the knowledge among the team, organize and implement new processes related to spare parts and field services, perform support for Team and Customer problems and find solutions to them. Organize and apply training for sales staff and Thecnical staff (FSEs) offering them technical support and solutions for customer inquiries and also for distributors in latin america. Analyze customer requests during the field visits, seek and purpose solutions for them by presenting these solutions to the Management so that they are analyzed and implanted always aiming at customer satisfaction and the lowest cost for the company. Show less

  • Team Leader for OES, X-RAYS, Micro CT, MEV and SPM/AFM/EPMA at Shimadzu do Brasil

    Dec 2017 - Jun 2019

  • Senior Field Service Engineer/Technician

    Dec 2016 - Dec 2017

  • Field Service Engineer/Technician

    Dec 2011 - Dec 2016
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  PARALAB SA

  Jun 2019 - Feb 2021

  Field Service Engineer/Technician - Portugal and Spain

  Responsible for providing technical support including maintenance, installations and training in Portugal and Spain for chemical analysis equipment, mainly OES, XRF, XRD (Rigaku and Hitachi), Particle analyzers (Malvern), C, H, S, P combustion analyzers (Elementar) and calorimeters (Paar), organize and apply training for the customers offering them technical support and solutions for customer inquiries. Analyze customer requests during the field visits, seek and purpose solutions for them by presenting these solutions to the Management so that they are analyzed and implanted always aiming at customer satisfaction and the lowest cost for the company. Show less

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  Malvern Panalytical

  Mar 2021 - now

  I work in the maintenance and support of X-ray analytical equipment, including XRF, XRD and fusion equipment. My main responsibilities include:Maintenance: Carrying out preventive, corrective and predictive maintenance, ensuring the ideal functioning of equipment and minimizing downtime.Customer Support: Receiving calls and providing first level technical support, ensuring quick resolution of problems for customers.Agenda Management: Collaboration with my direct superior in prioritizing and organizing the appointment schedule for me, optimizing time and resources.Application Support: Offering technical support for applications of X-ray techniques, helping customers maximize the use of equipment.Sales Prospecting and Improvements: Identification of sales opportunities and process improvements, contributing to company growth and customer satisfaction.This experience has provided me with strong development in organization, prioritization and communication, as well as a deeper technical knowledge of X-ray equipment. Show less

  • Senior Customer Support Engineer

    Mar 2024 - now

  • Field Service Engineer

    Mar 2021 - Mar 2024