Veena Raju

Experience

• 

  MphasiS

  Dec 2006 - Jul 2007

  Customer Service Representative

  As a Customer Service Representative, or CSR, I acted as a liaison, provide product/services information, address queries, and resolve any issues that our customer accounts might be facing with accuracy and efficiency.This role required patience, being empathetic, and passionately communicative. Good communication skills is the key to the role. As a Customer service representative, I was able to put myself in the customers’ shoes and advocate for them when necessary. Customer feedback is priceless and had received a great number of raves within the short span of my tenure in the role. Problem-solving is a generic quality that is developed while working as CSR. Troubleshooting and investigating are other skills that I have developed working as a CSR. Key Accomplishments are as below • Managed incoming calls in large volumes from the clients• Handled customer complaints, provide appropriate solutions and alternatives within the time limits• Identified and assessed customers’ needs to achieve satisfaction• Built sustainable relationships and trust with customer accounts through open and interactive communication• Provided accurate, valid and complete information by using the right methods/tools• Recorded customer interactions, process customer accounts and file documents• Follow communication procedures, guidelines and policies• Generated sales leads• Met personal/customer service team sales targets and call handling quotas• Took the extra mile to engage customers Show less

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  IBM India Private Limited

  Aug 2007 - May 2019

  • Global HCAM Operations - Process and Policy

    Apr 2016 - May 2019

  • Asst Manager - IA Operations

    Aug 2007 - Mar 2016
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  EY

  May 2019 - now

  • Regional Lead

    Jan 2025 - now

  • Manager

    Oct 2021 - now

  • Assistant Manager

    May 2019 - Sept 2021