Winda Wulandari

Experience

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  PT. Wahana Duta Jaya Rucika

  Sept 2017 - Oct 2017

  Human Resources Intern

  - Supporting and learning about the day to day HR tasks including administrative- Working closely with all HR Function- Conducting research in the HR Division

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  AIESEC

  Jan 2018 - Feb 2018

  Project Representative

  Indonesia’s Representative in AIESEC in Hradec Kralové, Czech Republic 2018- Preparing and presenting about Indonesia culture, education, and realities- Preparing and conducting activities such as discussions, quizzes, dancing, and games- Organizing and participating in every week global village- Building and maintaining relationship with students, teachers, and other parties involved

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  Luminare Consulting

  Jan 2021 - Apr 2021

  Recruitment Consultant

  • Identify and partner with clients to meet their end-to-end recruitment needs• Find the right talent through various sources• Pre-screen and present qualified talents to clients• Assist both clients and candidates with interview arrangements• Provide clients with market information and talent mapping

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  Future Creative Network (FCN)

  Aug 2021 - Aug 2022

  Digital Project Manager

  Collaborate with researchers, designers, and developers to helps clients develop digital products such as websites and mobile apps as well as CX strategies, involved in end-to-end digital product development.• Project planning, including resource allocation and timeline setting.• Ensure that all projects are completed on time, within budget, and within scope.• Coordinate internal resources as well as third-party/vendors to ensure project success.• Manage the relationship with the client and all stakeholders.• Carry out risk management to reduce project risks.• As needed, report to management and escalate the situation.• Manage changes to the project scope, schedule, and budget.Clients: UOB Singapore, UOB TMRW Thailand, Eiger Adventure, SuryaPRO, Massive Music, Mitsubishi, UNICEF, KPK Show less

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  JULO

  Sept 2022 - Aug 2025

  • Leading cross-functional teams (engineering, UI/UX design, and data) to deliver product features that solve user pain points and align with business goals, specifically but not limited to CX, and collection initiatives.• Conducting user research, competitive analysis, and data-driven prioritization to define product roadmap and backlog.• Spearheading end-to-end product development cycles in agile methodologies, from ideation and scoping to launch and iteration.• Driving continuous improvement through user feedback and post-release analysis.• Emphasizing a customer-centric culture, implementing innovative self-service features, optimizing customer support and CRM tools, and leading AI-driven projects• Deliver a positive and seamless customer experience and provide a competitive advantage by increasing customer satisfaction, driving the business through positive feedback, optimizing CS supporting tools and implementing automations, and enabling self-service features, account page management, help and chatbots. • Driving the core collection product initiatives, including comms, refinancing, internal tools, and cashback programs. Show less

  • Product Manager

    Sept 2022 - Aug 2025

  • Associate Product Manager

    Sept 2022 - Sept 2023