Valentin B.

Experience

• 

  VIVACOM

  Feb 2014 - Sept 2014

  Customer Support Representative
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  Mobiltel

  Sept 2014 - May 2015

  Supervisor
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  TeleTech

  Oct 2015 - Feb 2016

  Administrative Assistant

  • Performing general administrative activities and providing backup support for the Team in case of the absence of the 3 executive managers I worked with• Preparing various reporting documents and keeping a record of them• Coordinating approval process on all internal documents and distributing them to the appropriate departments• Fixing appointments and arranging meetings• Organising managers' visits, business trips, flights, welcoming visitors, and following meeting agendas• HR Related work (paid/sick leaves) Show less

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  TELUS International Europe

  Feb 2016 - Jun 2021

  • Define the need of Recruitment according to the company's standards and hiring managers' requirements • Preselecting and phone screening candidates based on initial requirements set in advance• Conducting interviews with candidates (phone or face-to-face) and assessing their competencies, qualifications, skills and previous employment. • Communicating with internal teams and departments for the successful hiring of the new candidates and to ensure success • Actively Headhunting candidates using different platforms • Participating in job fairs/events and college/universities recruiting initiatives • Closely working with the Payroll and HR Teams Show less • Reporting directly to the Operations and Account Managers• Leading team of 50 people (Italian and English Language groups)• Monitoring team members in production and new hire training• Ensure that clients' needs are met and results achieved• Identifying trending issues and ensuring that they are resolved on time• Increasing engagement of the team overall by executing various events and social activities• Improving the operational efficiency of the team, through a personalized coaching methodology• Handling retention cases, disciplinary ones, and conducting "Exit interviews"• Conducting various training sessions (soft skills, time management, product knowledge, etc.)• Conducting performance reviews and regular meetings with each team member• Supporting the recruitment process through interviewing and approving candidates• Preparing various reports and documentation when needed• Scheduling (both agents' and supervisors' schedules)• Worked closely with the HR, Payroll & Recruitment Departments• Managing internal social media page Show less

  • Junior Recruitment Specialist

    Jun 2019 - Jun 2021

  • Team Lead

    Sept 2016 - May 2019

  • Customer Support Specialist

    Feb 2016 - Aug 2016
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  Acronis

  Jun 2021 - Aug 2024

  • Managing a team of 3 Recruiters being responsible for their overall hiring delivery and success• Act as a true recruitment partner and trusted advisor for the Sales Department (and other departments when needed)• Building and delivering annual trainings to the Talent Acquisition Team as well as the stake holders (hiring managers) • Leading the full recruitment cycle (from initial requisition to final placement of candidates for the respective job functions)• Responsible for the hiring in the whole EMEA, LATAM, and US regions (conducting video and face-to-face interviews)• Sourcing new candidates by proactively headhunting using various channels• Managing and updating the Applicant Tracking System on a daily basis• Creating various reports according to the recruitment’s needs• Participate in career fairs • Acting as a point of contact for new and current employees for various quarries • Suggesting improvements and proactively taking part in new initiatives• Onboarding of new employees globally Show less • Leading the full recruitment cycle (from initial requisition to final placement of candidates for the respective job functions)• Responsible for the hiring in the whole EMEA, LATAM, and US regions (conducting video and face-to-face interviews)• Work closely with Hiring Managers to understand specific requirements• Sourcing new candidates by proactively headhunting• Managing and updating the Applicant Tracking System on a daily basis• Creating various reports according to the recruitment’s needs• Participate in career fairs • Acting as a point of contact for new and current employees• Suggesting improvements and proactively taking part in new initiatives Show less

  • Senior Global Talent Acquisition Lead

    Apr 2022 - Aug 2024

  • Global Talent Acquisition Specialist

    Jun 2021 - Apr 2022
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  MyPOS

  Aug 2024 - now

  Human Resources Business Partner

  • Acting as a trusted HR advisor to senior leaders and employees across the Sales and Marketing organizations in Europe and overseeing the operational teams in Sofia, Bulgaria.• Providing guidance on performance management, career development, and employee relations.• Proactively identify opportunities for improvement, defining and implementing effective HR solutions to support business goals.• Manage end-to-end recruitment processes, partnering with hiring managers to attract, recruit, and retain top talent across the region.• Handling payroll documentation and lead seamless onboarding programs to ensure a positive employee experience from day one.• Developing and implementing employer branding initiatives to position the organization as an employer of choice.• Driving talent development strategies to support individual growth and team success.• Leading employee engagement initiatives, fostering a collaborative, inclusive, and high-performing culture.• Supporting change management efforts, ensuring smooth transitions and organizational alignment during periods of growth or restructuring. Show less