Pankaj Sharma

Experience

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  J.P. Morgan

  Jul 2007 - May 2013

  Professional exempt

  tasks handledoperationto look after over all settlement process which includes trades processing for nse & bse sending trades confirmations to clients and custodians.providing support to front office sales & dealing desk on top priority.matching of trade obligations with exchanges and clients/custodians.other bau activities which includes master maintenance for stock and clients, updation, creation etc.settlementshandling payin and payout of stocks from/to exchange/clients.daily bank and stock reconciliation.partnershipcoordinating with global desks, clients and custodians for trade matching and settlements.answering to client queries, solving issues if any on top priority.providing data for sending responses to exchanges/auditors and other authorities when required.systems familiar toworking on local back office software precision, hk nova, ops and cheops. show less

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  Société Générale

  May 2013 - Oct 2014

  Manager operations

  operationto look after over all settlement process which includes trades processing for nse & bse sending trades confirmations to clients and custodians.providing support to front office sales & dealing desk on top priority.matching of trade obligations with exchanges and clients/custodians.other bau activities which includes master maintenance for stock and clients, updation, creation etc.settlementshandling payin and payout of stocks from/to exchange/clients.daily bank and stock reconciliation.partnershipcoordinating with global desks, clients and custodians for trade matching and settlements.answering to client queries, solving issues if any on top priority.providing data for sending responses to exchanges/auditors and other authorities when required. show less

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  Religare capital markets limited

  Nov 2014 - Jun 2017

  Vice president

  currently working in religare capital markets ltd as v.p. head of operations from nov 10, 2014 to till date.• client onboarding – kyc requirements, setting up of the client on back office system and on front office systems like omnesys and greek soft. ucc and kra compliance.• risk management on omnesys & greek soft – meeting sebi and exchange requirements on risk management• institutional trade processing for cash equity and futures & options• trade booking and contract note generation at client’s dealer level, assigning various client books at the dealer level.• dealer file confirmation for cash & fno• trade settlement and settlement accounting, bank reconciliations• collateral management• mis reports• audit and inspectionsteam: comprises of 5 junior members. show less

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  Elara securities (india) private limited

  Jun 2017 - Jul 2021

  Vp operations

   maintain and improve the delivery of a high quality & high volume processing service intraday margin placements with the exchanges as per exposure. ensure smooth settlement of client trades on the institutional segment; cater to the requirements of clients at back office level conduct deep dive reviews on the operations incidents, aiming to analyze root causes and put forward suggestions for remediation. identify, address and manage legal and technical reputational risk issues associated with trading and investments.  coordinate with client, sebi, internal procedures, policies and sanctions and regulatory requirements of our business partners; meet sebi and exchange requirements on risk management for dealers and client level limits. prepare mis reports along with trade accounting settlement and necessary bank reconciliations along with documentation. interpret and analyze new laws / regulation / policy changes and their impact on the business; coordinate with ucc and kra compliance and litigation as necessary in connection with regulatory matters affecting trading and investments. show less

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  International Credit Experts Inc.

  Nov 2022 - Mar 2023

  Customer service representative

   attending inbound and outbound calls for the client helping customer with their queries regarding bills and accounts finalizing payment arrangements for delinquent accounts sending invoices over email as requested processing client payments over the phone

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  Nordia Inc.

  Mar 2023 - Jun 2023

  Inbound sales agent

   attending inbound calls of the customers. explaining services and products, and placing orders for new services.

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  Tech Mahindra

  Oct 2023 - now

  Customer support associate

  working as a chat support agent handling customer's queries related to their mobile services, billing queries, payment arrangement, and troubleshooting.