Mark Jonas

Experience

• 

  Stationary Box

  Jan 2001 - Jan 2005

  Assistant Manager

  Managed the store when at base otherwise traveled around the region on task forces and relief work for other stores.

• 

  Tesco PLC

  Jan 2005 - Jan 2006

  Night Shift

  Stock replenishment.

• 

  Orbital Marketing Services Group Ltd

  Jan 2006 - Jan 2014

  IT Support Technician

  Involves dealing with users over the phone and in person, daily backups company wide, maintenance of hardware, software installation, networking and new user setups.Hardware worked with includes Dell Desktops, Laptops, Server’s, HP Printer’s, Harris 20-20 phone system and Smart phones.Software worked with includes Windows XP/7, Microsoft Office, Microsoft Deployment Toolkit, AD, Exchange 2010, Kaspersky, Serv-U, ARCserve, Sysaid Help Desk, Citrix and Watchguard VPN.Working within a PCI DSS Environment. Daha az göster

• 

  Verifone

  Jan 2015 - now

  Involves managing eCommerce payment gateway solutions - including patching, maintenance and deployments. - 24/7 oncall rota on a 1 in 3 baises. - Following change and incident management processes utilising ITIL principles. - Working to maintain a service availability of five 9s and PCI DSS requirements. - Lead SME in the solution architecture and flows. - Problem solving gateway issues including payment authoriastion and settlement.Defining and implementing architecture improvementsDefining and implementing BAU tasksDefining monitoring requirementsUtilising a number of technologies including AWS Cloud, Mongo, Reddis, Linuxs, Ngenix and GTMs.Software worked with includes AppD, Zabbix, Grafana, Elk, Graylogs, Service Now, jira and Confluence Daha az göster Involves managing payment gateway solutions for both terminal and eCommerce transactions - including patching, maintenance and deployments. - 24/7 oncall rota on a 1 in 3 baises. - Following change and incident management processes utilising ITIL principles. - Working to maintain a service availability of five 9s and PCI DSS requirements. - Problem solving gateway issues including payment authoriastion and settlement.Defining and implementing architecture improvementsDefining and implementing BAU tasksDefining monitoring requirementsUtilising a number of technologies including VMware, IIS, PHP, .net, SQL, Windows, F5 Load Balancers and GTMs.Software worked with includes Active Directory, AppD, Zabbix, Service Now, jira and Confluence Daha az göster

  • Application Support Manager, eCom

    Jan 2022 - now

  • Senior Application Support Engineer, eCom

    Mar 2020 - Jan 2022

  • Application Engineer

    Jan 2015 - Mar 2020