Davinder Kumar, (AIII)

Experience

• 

  Yorex Infotech

  Jan 2015 - Jun 2015

  Trainee - Website Developer

  • Creating the latest movie database and marking the rating on the basis of the user reviews.• Full-stack designing and development of the project and creation of the different database schemas.• Up to date information on the latest news, trailers, and reviews of the movies.• Testing and Debugging.• Website Marketing through various social media platforms

• 

  The Warehouse Group

  Apr 2018 - Jul 2020

  Technology Specialist

  • Take the lead in resolving customer complaints and ensure customer satisfaction.• Provide timely support and technical assistance to the customers with hardware components and software problems.• Design and Implement a process of hardware and software installations, updates, security.• Assist with the deployment and delivery of the technology training, including hardware, software, and new technology application to the customers.• Keep up to date with the new technological trends, changes in computer operating systems, and use of personal computing devices in the order to maintain troubleshooting skills and identify potential system improvements.• Assist with the checkouts.• Review pending orders and specific customer requests to ensure excellent customer service and customer experience. Show less

• 

  Noel Leeming

  Jul 2020 - Jan 2021

  Service Support Specialist

  • Product Installation, configuration and troubleshooting• To provide training and support on a wide variety of products and services.• Troubleshoot and resolve network problems and manage network security.• Confidence in physical installation of products such as wall mounting.• Attention to detail to ensure that all jobs are left completed to a high professional standard.• Supporting quality control checks and tasks with relevant systems and process• Follow NLG booking systems and processes.• Work in partnership with the booking team to ensure that jobs are booked efficiently & schedules are followed.• Provide training support in form of workshops for groups and businesses.• Create material for group and individual workshops.• Administer, provision and sign up customers to services provided by Noel Leeming or third parties such as mobile and broadband plans.• Use existing tools to provide First Call Resolutions for our customers• Building of successful internal and external relationships Show less

• 

  National Insurance Co. Ltd

  May 2021 - now

  1. Conducted thorough risk assessments to evaluate potential risks associated with insuring properties and liabilities.2. Analysed underwriting guidelines and determined policy terms, coverage limits, and pricing to ensure profitability and risk mitigation.3. Regularly reviewed and renewed policies, considering changes in risk factors and market conditions.4. Provided exceptional customer service by addressing inquiries, clarifying policy details, and resolving issues promptly. Show less

  • Administrative Officer

    Dec 2023 - now

  • Insurance Underwriter - Assistant

    May 2021 - now