Saurabh Rawat

Experience

• 

  Wipro

  Jul 2011 - Dec 2012

  Technical helpdesk

  • Single points of contact to ensure all aspects of customer contract are met, including operations performance management and SLAs.• Documentation, recording & updating incident details.• Sending Technology Notification in pre-defined format for all kinds of scheduled maintenance, communication link status update, Application/Server outage etc.• Implement policies and procedures in all concerned business areas and ensure that audit requirements are met in day-to-day operations.• Maintaining track of all the tickets and ensure the call closure within the TAT. Show less

• 

  Paytm

  Jan 2015 - Jan 2018

  § Part of marketplace fulfilment team (Reverse logistics team)§ Ensure to educate Logistics partner to follow SOP of Order/ logistics Management which helps to provide better business relationship between Organization & Our business partner (Merchant/ Logistics)§ Coordinating between inter-departments for smooth order processing/ deliveries/ returns (Pickups/ SEED/ Payments/ CST/ Merchant helpdesk/ Packing material/ Reverse Logistics/ FC/ Security team/ Cyber cell/ Risk Operation team/ Fraud & legal Team)§ In reverse logistics, being an Account Manager of NSS for all shipments where our courier partners do not provide their serviceability in NSZ area(non-serviceable zone) thus maintains all records of NSZ shipment and update MIS accordingly. Moreover, provide the refund to the customer after validating tracking in respective couriers. Show less

  • Leadership Team

    Jan 2018 - Jan 2018

  • Operations Associate

    Jan 2015 - Jan 2018
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  Paytm Mall

  Jan 2018 - Jun 2020

  Team Lead

  Customer Satisfaction.Risk Mitigation.Work 3PL Logistics partner.Team Management.Quality audit for SOP.

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  MarkScan

  Jul 2020 - Feb 2022

  Project Manager

  Look after Intellectual property of Client. Takedown infringements of any products found on ecommerce and keep monitoring the same.Team handling of research analyst.

• 

  HCLTech

  Feb 2022 - now

  Project Management Officer

  As a member of the central PMO team, I manage various tasks to guarantee the successful implementation of projects. These include tasks like allocating resources, reconciling billing and revenue, collaborating with the finance team to ensure smooth invoice generation, overseeing vendor relationships, ensuring timely hiring of skilled candidates through coordination with HR, managing resource onboarding and offboarding, conducting background verification checks, and analyzing data for quarterly billing purposes Show less