Jonathan Canada, CVS, PMP

Experience

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  Petland

  Feb 2006 - Feb 2008

  Sales Associate

  Main function was to help sell pets and products on commission to hit daily metrics. Required to hit minimum revenue generation compared to the number of hours that was worked. • Main focus was to sell puppies with addons and qualify customers for financing if needed. • Gained a competitive advantage by becoming an expert in pet products to gain customer rapport by recommending what products will best fit their needs. • Helped face the store and keep a clean environment when no customers were around. Show less

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  Southwestern Advantage

  Feb 2009 - Aug 2009

  Educational Consultant

  Managed a door to door business, selling supplemental educational material on commission for families looking for a competitive advantage for higher education as well as to bridge the gap between intergenerational methods of study. Typical work week consisted of 80 hours and then having a team meeting on Sunday which was our off day. • Managed a sales territory in Avon CT, finding customers by door to door lead generation. • Managed an expense report weekly that reported business cost vs revenue generation. • Delivered products at the end of the summer and fulfill orders. • Received feedback from other field managers in order to grow sales skills. • Learned a disciplined form of time management to set same day appointments and prioritize specific times of the day for maximum selling opportunity. Show less

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  Toys R Us

  Sept 2009 - Jan 2010

  Seasonal Sales Associate

  Worked as a seasonal hire to help with the upcoming Christmas season. I worked this position as well as the Radio Shack position at the same time. • Helped train other seasonal new hires through customer interactions and store organization. • Helped customers navigate the store for purchases and product inquiries.• Focused on store product facing as well as implementing a personal goal to improve aesthetics through End Cap prioritization. • Acquired higher responsibilities by becoming first contact for customers calling in and resolving or redirecting their inquiries. Show less

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  Radio Shack

  Feb 2010 - Feb 2012

  Sales Associate

  Main functions included inquiring about customers needs and advising what parts and products would best fit their needs as well as selling cellphone plans and products. • Strived for daily metrics to hit sales goals for both products in the store as well as cellphones.• Advised customers what products would fit their needs for projects they were working on or advise technical differences between products. • Earned commission through new phone plans as well as cell phone upgrades. Show less

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  Enterprise Mobility

  Jun 2012 - Apr 2018

  Work From Home - Remote PositionManaged and developed a team of 15-20 remote agents to increase commission revenue and compete for department rankings in Key Performance Indexes (KPI). • Achieved team ranking of 1 out of 80 by focusing on leveraging competitive advantages in KPIs and standardizing practices for general consumption. • Used hypothesis testing to identify significant behavioral differences to figure out focus areas. Also used sensitivity analysis to figure biggest returns on investments while maintaining quality baselines. • Used behavioral coaching with agents to influence identified sensitive KPI metrics and low performance. • Created and executed presentations concerning individual KPIs for my team as well as high level topics for peers and horizontal distribution. • Achieved an annual 93% retention of employees in a field where the average retention rate is 35%. • Found competitive advantages in a KPI metric where the stretch goal was 80% and finished with a team average of 87%. Shared successes with peers to show how data analytics expressed a baseline through 2 different drivers. Show less Work From Home - Remote PositionBuilt and strengthened industry expertise by working alongside highly skilled management teams through roadmap progression. Utilized expert skills in problem resolution, planning, reporting, and risk management to contribute to a series of projects. Collaborated cross-functionally with department heads to learn other company functions and established a strong network to reach out to for further questions/understanding. Utilized engaging leadership style to support the training of both new and struggling staff on their sales and customer service abilities. Assigned to project to develop and assess new hire agents’ capabilities in sales, as well as their ability to apply feedback, wherein the project assisted in filtering unsuitable agents for sales department.* Demonstrated motivational team building and organizational planning abilities within fast-paced, challenging environment.* Developed a metric and KPI guide to facilitate techniques to increase performance with emphasis on minimizing errors in quality control metrics and maximizing sales metrics opportunities.* Served as administrative expert and accumulated skills needed to supervise a team immediately after promotion. Show less Work From Home - Remote PositionForged and sustained strong customer relationships and booked reservations, as well as answered various general service questions. Informed management team of insights regarding competitive advantages and the development of common practices.* Converted 40% of customers consistently as sales wherein the office average was 36%.* Acknowledged for establishing a unique telecommunication style of selling that challenged all existing methods.* Worked independently and autonomously within a remote environment while managing established KPIs. Show less

  • Team Manager / Operations Intelligence

    Oct 2015 - Apr 2018

  • Management Trainee

    Feb 2015 - Oct 2015

  • Reservation Sales Representative

    Jun 2012 - Feb 2015
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  Cerner Corporation

  Nov 2018 - Jan 2019

  Technical Support Analyst

  Responsible for service request investigation and resolution (supporting internal and external clients), developing educational materials for associates and clients, and defining user needs and solution-specific testing. Required to be accountable for communicating and working directly with the client to resolve key issues while adhering to client access, quality standards, and client notification policies and procedures. Key issues to be resolved by diving in to investigate, analyze, and provide comprehensive solutions for service requests utilizing applicable monitoring and troubleshooting tools as well as providing thorough documentation for further investigation and issue resolution. Show less

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  Strategic Value Solutions, Inc.

  Feb 2019 - Feb 2020

  Project Coordinator / Consulting Workshop Assistant

  Provided support for a projectized organization structure with the primary function of holding week-long workshops for Value Engineering and Risk Studies (50% Travel). • Coordinated logistics and workshop details to successfully hold week-long workshops in Value Analysis and Risk Studies. • Enhanced consultants project familiarity through project document navigation and focus on topic/idea discussions and facilitations. • Worked with consultants to develop visual representations of their ideas to increase understanding and acceptability of their ideas for the final deliverable and presentation. • Helped develop Life Cycle Cost Analysis (LCCA) for idea alternative development. • Brainstormed with a multi-disciplined team using Value Analysis to enhance value of the project by determining schedule, cost, and quality baselines and functional requirements of the project. • Used Visio for Function Analysis and Process Diagramming.• Helped create weighted Risk Registers from multiple participants from a multi-disciplined team and compiled results through Excel functions. • Maintained database and added additional content of metric generation and KPIs through Lookup functions and IF statements. Show less

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  Value Management Strategies, Inc.

  May 2020 - now

  Project Management Consultant (CVS Team Leader)

  CVS Certified - August 2022Facilitating Value Engineering (VE) Workshops for projects over $10 Million as well as report compilation and distribution to clients. VE is a systematic, organized approach to providing necessary functions in a project at the lowest cost. VE promotes the substitution of materials and methods with less expensive alternatives, without sacrificing functionality.Key Clients include:California Department of Transportation (Caltrans)Sound Transit (Seattle Transportation)US Army Corps of Engineers - Multiple DistrictsLeading the industry in remotely running workshops using Miro to facilitate online collaboration of large scale projects. Show less