Chuck Hippman

Experience

• 

  University of Minnesota

  May 2004 - Jul 2011

  Project manager and lead business analyst for a multi-year project that improved processes, updated software, and incorporated new technologies in order to deliver new functionality, improve the student experience, and reduce vendor costs.Initiated tuition setup process redesign, saving 40+ hours a semester in manual processing time and increasing the accuracy of the data entered. This eliminated many of the errors that students see which reduced costs by eliminating questions to staff.DMAIC team leader to improve administrative functions and systems for requesting student fees, reducing errors and the time spent on the fee request process.Part of a team that identified, implemented, and recruited other partners for a workflow solution that we championed to become an enterprise wide solution.Represented Student Financials IT for the reorganization of the Graduate School, which was started to reduce redundancies and simplify the graduate student experience.Transitioned my team to a new request tracking system, eliminating redundant applications, improving collaboration, and simplifying statistical analysis of workload. Show less

  • Business Analyst

    Dec 2007 - Jul 2011

  • Regional Computer Technician

    May 2004 - Dec 2007
• 

  University of Washington

  Sept 2011 - May 2015

  Project Manager/Business Analyst

  Responsibilities: As a project manager and business analyst I am responsible for defining, managing the execution of, and successfully completing the projects I am assigned. Our IT office is relatively small, so in addition to the traditional PM/BA responsibilities I am also responsible for organizational change management, quality assurance, data analysis, documentation, training, and early life support for any new or modified application.Accomplishments:• Enabled a unit to process requests more efficiently, effectively, and transparently by eliminating duplicate data entry; automating the routing; standardizing workflow across 15 departments, two external organizations, and the Dean’s Office; and eliminating bottlenecks. The new application is now considered the most accurate source for that information.• Created unified processes to replace existing processes that had been developed by a dozen different departments and implemented differently across five states by selecting, negotiating a contract for, modifying, implementing, and managing the adoption of a vendor supplied curriculum management system for the School of Medicine and its five affiliated universities. • Launched a high profile application on time and with all required functionality after being assigned to rescue the dysfunctional and significantly behind schedule project by applying sound project management practices, establishing effective communications, and filling in for the quality assurance role that we did not have resources for.• Improved consistency across our office’s projects, increased the organizations project management maturity, and made it easier for business users to take advantage of our services by championing and executing the updating of project document templates and working with my peers to improve our project management practices. Show less

• 

  YMCA of Greater Seattle

  May 2015 - now

  • Managed the Project Management Office (PMO) and Business Intelligence (BI) team and their portfolios.• Hired, supervised, coached, and mentored PMO and BI staff.• Created and maintained the IS Department’s 3-year roadmap, including identifying needs across the organization, proposing approaches, articulating impacts, and persuading leadership based on data driven insights and thorough analysis.• Partnered with leadership to ensure the PMO and BI teams could adjust quickly when the unexpected happened while still ensuring compliance and alignment with strategic objectives.• Managed the department’s capital and operational budgets and came in under budget every year.• Improved coordination between the BA and BI teams to accelerate improvements and promote staff development.• Responsible for the application and data architecture for all line of business applications and analytics, including leading transitions when changing applications.• Stepped in as a Technical Architect, Project Manager, Senior Business Analyst, and BI Developer as needed. Show less • Project Manager and/or Business Analyst for many projects of various sizes across the organization.• Partnered with departments to improve processes using a DMAIC methodology.• Led organizational change management efforts for all projects.• Managed the project portfolio, including working with the Senior Leadership Team, Governance Committee, and other stakeholders for input and approval.• Implemented a project management methodology based on PMI’s methodology.• Grew the PMO over time by repeatedly demonstrating the value that the office brings. Show less

  • IS Professional Services Director

    Jun 2018 - now

  • Project Manager/Senior Business Analyst

    May 2015 - Jun 2018