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GREG GRAHAM

GREG GRAHAM

Customer Service Representative / Sales / DDS for American Standard

Followers of GREG GRAHAM81 followers
location of GREG GRAHAMLewisburg, Tennessee, United States

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  • Timeline

  • About me

    RETIRED. Sr Rep, Technical Support, Carrier Quality & Customer Assurance

  • Education

    • SCC

      -
      Associate of Science (A.S.) Business and Computer Science

      Activities and Societies: I was a part time student, while running a family business. FORTRAN, COBOL and RPG programming were my focus on Business

    • ASU

      -
      Business

    • Refrigeration School Inc

      1984 - 1985
      HVAC Technical Studies Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Tech (HVAC, HVACR) 94%

      I didn't originally start TRADE SCHOOL to end my career in HVAC Technical Troubleshooting. I decided after graduating in 1985 , I would start a business based on servicing the customer. I ran that business until 1990 when we decided to move to another state.Upon arrival to the new location - I was asked to work at a local country club because of my refrigeration skills and other skills I possessed. I decided to grow my skill set until I was able to get my Mechanical License for the… Show more I didn't originally start TRADE SCHOOL to end my career in HVAC Technical Troubleshooting. I decided after graduating in 1985 , I would start a business based on servicing the customer. I ran that business until 1990 when we decided to move to another state.Upon arrival to the new location - I was asked to work at a local country club because of my refrigeration skills and other skills I possessed. I decided to grow my skill set until I was able to get my Mechanical License for the State of Michigan which I received in 2004.In 2005 I moved to another state because of a NEW POSITION given to me and stayed with that position until I retired in 2022.Presently, I realize I may be bored and would like to continue providing customer technical support for HVAC products. Show less

    • Phoenix College

      -
      Business, Statistics

    • LeTourneau University

      -
      General Studies

  • Experience

    • HVAC and Plumbing Distributor

      Jan 2002 - Jan 2004
      Customer Service Representative / Sales / DDS for American Standard

      Customer Service Representative / Sales / DDS for American Standard at Michigan DistributorshipConsumer Services industry 2002 – 2004 (2 years) Distributor for Plumbing and HVAC supplies. Was a phone support individual. In sales, I increased the American Standard line in my area by 30+% in the few months I was an Area Sales Manager. Also was trained for American Standard to be a DDS. 10 new dealers were added and General Motors account was added while I was in sales.

    • Quality & Customer Assurance

      Jan 2005 - now
      Sr Rep, Technical Support & Quality

      High volume post sales technical support for heating, cooling, controls and commercial troubleshooting.Position requires troubleshooting skills and often common sense.

  • Licenses & Certifications

    • Refrigerant Handling (EPA 608)

      Ferris State University
      Jul 1993