Ennis Benson

Experience

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  MCI Telecommunications Corporation

  May 1995 - Apr 1996

  Metrics Specialist/Technician
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  BellSouth Telecommunications (BST)

  Apr 1996 - Jun 1997

  Desktop Support Technician/Server Administration/Procurement Manager (Team Lead)
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  Lanier Worldwide

  Jul 1997 - Sept 1997

  Technical Support Analyst
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  Georgia-Pacific LLC

  Oct 1997 - Oct 1997

  Helpdesk Technician
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  Boeing

  Nov 1997 - Nov 1997

  Installation Technician (2nd Team Lead)
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  Georgia Department of Education

  Jan 1998 - Jan 1998

  Field Technician
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  Sales Technologies

  Feb 1998 - Feb 1998

  Computer Technician
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  IBM Global Services at Lucent Technologies

  Mar 1998 - Apr 2000

  Desktop Support Technician II/III (Team Lead)
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  Home Depot Corporate Office (Expo Design Center)

  May 2000 - Jun 2000

  Desktop Support Technician
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  Accenture

  Sept 2000 - Feb 2001

  Desktop Support Technician/Workstation Support
• 

  Nortel Networks

  Apr 2001 - Jun 2001

  Desktop Support Technician
• 

  RISI

  Dec 2003 - Dec 2016

  IT Manager/General Office Manager

  • Ensured successful daily network backup to LTO-2/LTO-3 Ultrium Tape Media via Arcserve.• Provided day-to-day Break/Fix Support for Laptops, Desktops, Workstations, and Servers.• Created and revised How-To documentation to reflect all Windows Operating Systems used.• Inventory Management • Testing & Troubleshooting• Server and Network Administration • Strategic Planning• On-site and Remote Support • Resource Allocation• Procurement Cost Reduction • Business Continuity• Project Management • Vendor Relations• Custom Computer and Server Deployments• Data Backup & RecoveryRemote Support Tools: Windows Remote Desktop/pcAnywhere/Microsoft Lync-Skype for Business/TeamViewer/LogMeIn.Configuration-Deployment-Support: All Computers & Servers, PDAs/Blackberries/iPhones, Multifunction Printer/Copier/Scanner Devices, Fax Machine(s) and Postage Meter(s).Microsoft Windows Server Active Directory: Creating Users/Password Resets/Permissions/Group Association/Security Policies/Creating Shares. (Also, Adding Roles/Services/Features, User CALs, Remote Desktop Services and FTP)• Microsoft Office 97/2000/2003/2007 & Office365 • VMWare ESXi 3.5/VMWare Infrastructure Client• Windows Server 2000/2003R2/2008R2 • Windows 2000/XP/7/10 • Atlassian JIRA: System Dashboard Ticketing System • VoIP Phone Support via RingCentral• Ghost & Acronis Imaging Software• AVG Admin for Business• Cisco VPN Client• RDS Terminal ServicesFulfilled the individual and overall needs of the office using vendors such as Staples, CDW, WB Mason, TigerDirect, NewEgg, Provantage, Amazon, Ebay and Craigslist. Show less