Eric Dilorenzo

Experience

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  Dilorenzo Design

  Jan 2000 - now

  Lead Web Developer & Graphic Designer

  Deliver positive experiences through high-quality customer care. Creating custom websites from the ground up using XHTML/HTML, PHP, CSS, JavaScript, WordPress and Joomla. All graphic material using the Adobe Creative Suite. Creating all communications collateral, including web pages, corporate identities, online graphics and print media (brochures, business cards, t-shirts, flyers, vehicle wraps and other print media). In charge of creating complete brand identity packages. Social media marketing, designing and overall maintenance of active content/posts. Show less

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  Inland Waters Pipeline Services

  Aug 2006 - Apr 2009

  Web Developer & Computer Repair / Maintenence

  Responsible for the design and development of the companies website using XHTML/HTML, PHP, CSS and JavaScript. Created all graphic material by using the Adobe Creative Suite. Maintained company website by implementing new content for web pages when directed by management. In control of installing new hardware in all on-location computers and onboard computers for the companies work vehicles. Installed new software and virus protection on all computers, including fresh installations of Windows and computer reimaging. Successfully backed up company and client data onto new hard drives (internal & external). Show less

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  George Dilorenzo - Singer / Songwriter

  Mar 2007 - Mar 2019

  Music Professional

  I have been a drummer & percussionist since the age of 15, and have been playing professionally since the age of 18. Throughout the year I am performing cover songs behind a three-piece band or acoustic duo act for countless venues throughout Rhode Island, Southern Massachusetts, and rural parts of Connecticut.

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  Avision Technology

  Mar 2009 - Jan 2017

  Front End Web Developer & Graphic Designer

  Branded the look and feel of the organization's online presence in social media. Maintained site appearance by developing and enforcing content and display standards. Delivered positive experiences through high-quality client care. Created custom websites from the ground up using XHTML/HTML, PHP, CSS, JavaScript and WordPress. Created all graphic material by using the Adobe Creative Suite. Designed and implemented all communications collateral, including web pages, corporate identities, online graphics and print media (brochures, business cards, t-shirts, flyers, van wraps and other print media). Social media marketing, designing and overall maintenance of active content/posts. Maintenance and Malware protection for all web development projects within the company. Show less

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  Spencer Technologies

  Jun 2013 - May 2015

  Service Desk Technician

  Assist Spencer customers and internal associates to ensure all Service incidents / requests are created, communicated and resolved in a professional and courteous manner. Work closely with Dispatchers, Internal and External Support (POS, telephony, and networking), Warehouse Team Members, and Project Managers to assist in the overall, day-to-day management of customer requests, including but not limited to: dispatch, field communication, customer communication, reporting, proper close-out and billing of daily jobs and activities. Managed customer calls effectively and variety of technical issues in a fastpaced and challenging environment. • Analyze, troubleshoot and document wide variety of technical issues in a fast paced environment. • Record, track & follow up on service requests via internal ticketing/database systems. • Provide telephone/remote support for end users and technical resources. • Work closely with peers and cross functional teams to drive resolution while providing excellent customer service to all. • Clearly document work expected and completed by remote field resources. • Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally. • Effectively managed a high-volume of inbound and outbound customer calls. • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. • Prepared reports and communication for senior management and clients. • Mastery of customer service management systems, databases and internal ticketing software. • Met or exceeded service and quality standards every review period. • Updated the company's internal knowledge base. • Assist Spencer customers and internal associates to ensure all Service incidents / requests are created, communicated and resolved in a professional and courteous manner. • Gathered and verified all required customer information for tracking and billing purposes. Show less

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  MetLife

  Aug 2015 - Mar 2018

  • Prioritize and handle multiple tasks under aggressive time constraints.• Receiving high volume inbound and/or outbound telephone calls to respond to and/or resolve customer inquiries and concerns.• Analytical, problem solving and quick & precise decision making.• Providing excellent oral and written communication with a customer centric attitude and providing the best in quality customer service.• Organizational skills and ability to meet call center performance requirements. • Maintaining log of customer inquiries and concerns.• Microsoft Office, Word, Excel, Legacy Systems, Internal Ticketing System, Avaya, Jabbar & Knowledge Base Show less

  • Customer Representative

    Jan 2017 - Mar 2018

  • Web Technologist

    Aug 2015 - Jan 2017
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  DXC Technology

  Mar 2018 - Apr 2021

  • Senior Accounts Payable

    Dec 2019 - Apr 2021

  • Senior Customer Service Representative

    Mar 2018 - Dec 2019
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  Inland Waters LLC

  Apr 2021 - Oct 2024

  IT Manager
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  Insituform Technologies

  May 2021 - now

  Database Administrator