Lana Altwait, MBA

Experience

• 

  Al Khalidi Hospital and Medical Center- مستشفى و مركز الخالدي الطبي

  Aug 2019 - Sept 2019

  Human Resource & Quality Assurance Trainee

  University training

• 

  Amazon

  Oct 2020 - Jan 2021

  Customer Service Associate

  Fixed contract

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  Webhelp

  Mar 2021 - Aug 2021

  Technical Support Advisor

  • Interactive and advice the customers by calls, Outbound calls when advisers have to provide proper support to customer by handling customer inquires , request and complains with perfect knowledge, quality and positive attitude • Answer inbound calls as well as assist customers who have specific inquiries by providing them with high quality and right information• Responsible to satisfy customer and maintain good image for the company by promoting strong customer service culture based on company standards and policy.• Answer all calls related to technical issue and support customers in solving their problems .• Finding appropriate solution for customer problems by using the suitable troubleshooting• Answering any questions related to new offers products and services• Able to handle general problem cases.• Channel customer feedback and complaints by VOC.• Support other tasks assigned by contact center team head or contact center team leader.• Responsible for the security, Confidentiality & Integrity, of all information assets within his/her responsibilities in accordance with the company’s Information Security Policies. • Adhere to contact center standards, KPI's, rules and Performance • Follow up on overall performance by proper tools provided by CC management• Keep enhancing systems, knowledge and quality to meet Webhelp standards Show less

• 

  PharmaCode Pharma BV

  Aug 2021 - May 2023

  Regional Manager Assistant (Amman Office)
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  Legend Drug Store

  Aug 2021 - May 2023

  • Be responsible for preparing job descriptions, advertising open vacancies, and managing the hiring process.• Ensure that all employees are organized, satisfied, and happy in their work environment.• Provide counseling on policies and procedures.• Actively post job ads.• Ensure the thorough implementation of payroll and benefits administration.• Oversee the health and safety of all employees.• Communicate and support staff issues affecting their performance.• Adhere to laws and regulations by reviewing employment and working conditions.• Collaborate with internal teams (e.g. marketing) and maintain open communication with senior management• Organize PR events • Seek opportunities for partnerships, sponsorships and advertising• Address inquiries from other parties• Manage PR issues Show less - Integrated public relations, Human Resources, & Managerial tasks and duties- Organize & schedule meetings, appointments, reservations…etc.- Carry out administrative duties (typing, printing, scanning, filing, binding, copying…etc.- Maintain contact lists.- Produce and distribute correspondence memos, e-mails, letters…etc.- Assist in the preparation of regularly produced reports.- Develop and maintain a filing system.- Research and develop reports and presentations.- Develop staff by providing information and educational opportunities.- Coordinate office procedures.- Resolve administrative problems.- Develop and maintain internal administrative procedures and regulations.- Develop quarterly forecast reports for the company Show less

  • Human Resources & Public Relations Officer

    May 2022 - May 2023

  • Administrative Assistant

    Aug 2021 - May 2022
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  Norwegian Refugee Council

  Jun 2023 - now

  HR Technical Assistant