Dimitrios Valiotis

Experience

• 

  Raccoon Coding

  Mar 2013 - Jan 2014

  Project Manager

  Project Management

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  VDesigns

  Jan 2017 - now

  Business Owner
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  Hellenic Army / Special Forces

  Jan 2020 - Oct 2020

  It Support / Cryptographer
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  Team.blue

  Oct 2020 - Jun 2022

  Senior Technical Customer Service Associate

  Duties and responsibilities as a Tech Customer Service Specialist ​at Papaki/Top.Host includes: •Providing technical support for Web/Email Hosting and related services through tickets/chat/phone. •Partial Shared-Hosting Infrastructure Monitoring •VPS/Dedicated Servers provisioning & debugging •Mentoring HelpDesk Agents •Performing Website Migrations •Inform HelpDesk about widespread problems and keep them updated. •Escalate Tickets to DevOps. •Report Bugs to Developers. Show less

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  Panther

  Jun 2022 - now

  Duties and responsibilities as a Technical Support Engineer ​at Panther includes: •Establish strong relationships with customers and set a high bar for customer satisfaction. •Investigate, troubleshoot, and solve complex technical issues. •Proactively identify and improve inefficiencies in team's workflows. •Collaborate with engineers to ensure healthy communication between customers and the backend of the organization. •Build tools and processes to improve the effectiveness of the Support team. •Share customer insights with cross-functional stakeholders and drive impact for the company. Show less

  • Technical Support Engineer II

    Jun 2023 - now

  • Technical Support Engineer

    Jun 2022 - Jun 2023