Tricia Jeffers

Experience

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  American Cancer Society

  Jan 2002 - Jan 2016

  Senior Enterprise PMO Project Coordinator

  Provided tactical leadership and guidance to a cross-functional team of more than 20 employees in orchestrating the execution of a consolidated project plan, communication of project status as an aggregation of multiple workstreams, and fulfillment of all reporting and documentation needs for numerous infrastructure and operational projects. In addition, organized project schedules in Microsoft Project and managed the delegation of tasks and resources for appropriate teams.- Completed the migration and integration of PPM tool (Daptiv) from SharePoint and delivered an Active - Directory consolidation initiative, which unified the infrastructure management system to provide crucial support to the merger of 11 divisions.- Formulated methods and processes for enhancing the productivity of project demand management intake, covering the development of strategic roadmaps, execution of approval process, implementation of change management programs, delivery of risk assessment, and presentation of metrics reports. Show less

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  WellStar Health System

  Jan 2016 - Jan 2017

  Enterprise PMO Project Analyst

  Supported the scoping, planning, and evaluation of key project management, process improvement, and strategic initiatives to accomplish the organization’s goals. Executed the idea discovery process for vetting and scoping project and initiative requests. Collaborated with System Administration, Leadership, and Team members to scope and resource projects. Facilitated meetings and create presentations and reports for Leadership. Analyzed available data to gain insight into business issues and devise solutions.- Directed all aspects of daily operations involving the implementation of Project Management Office (PMO) and IT governance frameworks and multiple process improvement initiatives.- Devised a more efficient and intuitive method of project execution, documentation, and reporting for the entire portfolio by introducing a standard PMO playbook. - Streamlined standards for project documentation in line with relevant milestones, including retention and data quality benchmarks.- Developed action-oriented reporting and audit capabilities to monitor adherence to PMO processes, standards, and governance. Show less

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  Genuine Parts Company

  Jan 2017 - Nov 2021

  Project Manager / Scrum Master

  Supervised and guided a software development team of 15 solution consultants in conducting all aspects of project plan maintenance, resource management, and execution to ensure architectural implementation across multiple project teams. Facilitated team meetings, including the daily stand-ups, iteration planning, iteration review, iteration retrospective, and other Agile ceremonies. Fostered collaboration between team members, resolve conflicts, and ensure the achievement of project milestones. Distill complex issues into actionable tasks. Organized schedule integration across projects and communicate project status and risks. Articulated KPI metrics to key stakeholders and clients. Produced reports on team performance and update stakeholders on progress. - Conducted PPM tool administration (Daptiv and Clarity) while serving as SharePoint Administrator and Scrum Master to develop and support all business intelligence and enterprise data warehouse application - Expedited the release and integration of the software platform for the client’s sales quota system.- Led the design of operational governance frameworks and standard operating procedures encompassing incident management and escalation, feature request and development, and knowledge base standardization. - Delivered key contributions to the committee that implemented the new PPM tool from Proof of Concept (POC) to implementation.- Enhanced the skill of both local and international users by training them on the proper usage of new tools and processes. Show less

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  Paper Coconuts

  Nov 2020 - now

  Company Owner

  Created concept and business plan for a creative brand that delivers a sense of humor, a sense of style, and a sense of community. Products include sustainable goods that both inspire you and make you laugh. - Design products, including t-shirts and hoodies. - Set up storefront and manage website.- Oversee finances, operations, and customer service.

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  CVS Health

  Nov 2021 - now

  Certified Scrum Master

  Manage budgets and spending for multiple complex projects through forecasting, team allocations, and monitoring. Exercise independent judgment to collect business requirements, assemble appropriate team members, determine priorities, and set bi-weekly meetings to track progress. Identify risks and manage dependencies to reduce downtime and keep projects on time.- Assemble three cross-functional teams to complete two 2500-hour projects and one 800-hour project. - Guide the Pharmacy Benefit Manager Specialty Product Team in completing pricing projects with company-wide impact.- Led the Digital Cloud Team through the complex migration of data related to the CVS Rewards program from a third-party provider’s platform to Microsoft Azure, reversing losses incurred through the third-party platform and improving the platform’s security and compliance.- Steered an 11-month project to improve tracking of pharmacy insurance claims from “captured” to “paid” status.- Migrated patient data from Salesforce and Quorum to EPIC following the acquisition of other retail pharmacies. - Streamlined the reporting of prescriber and patient satisfaction data from satisfaction surveys.- Implemented changes to the Specialty Communications Data Layer to enable effective tracking of patient histories through Personally Identifiable Information (PII). Automating parts of the process allowed end-to-end tracking of interactions through the patient’s journey and enabled identifying patients with patterns of drug-seeking behaviors. Show less