Matt Patterson

Experience

• 

  LEMAC

  Mar 1994 - Feb 1997

  Sales Executive
• 

  Foxtel

  Feb 1997 - Jun 1997

  Direct Sales Representative
• 

  Manpower UK

  Aug 1997 - Aug 1998

  Marketing

  Telemarketing ManagerMobil Gas Marketing(UK) 02/98 - 09/98Marketing assistantManpower recruitment Plc (UK) 09/97 - 12/97

• 

  Country Energy

  Dec 1998 - Dec 2006

  Country Energy was one of three State owned corporations that was responsible for the management of the retail and network functions regarding the electricity network across regional NSW. Achievements• Created and Implemented Meter Reading Improvement Plan to improve safety, roster adherence and customer service. Resulted in 50% Reduction in LTIFR for Meter Reading from 35 to 15 and Improved Roster Adherence from 55% to 85% in thirteen months awarded 2006 Country Energy Leadership in Safety and Leader of the year award.• Developed a “team” of six direct reports 145 staff, located across 95 depots, completing 3 million meter reads per year. • Developed strong relationships with Safety, HR and Customer Service teams, leading to refinement of Meter Reading SWMS, introduction of Safety and Customer Service culture into meter reading Show less My role since 1998 has involved the guiding of customer service for Country Energy firstly from a regional perspective and more recently from a corporate perspective. My key accountabilities have been to • Manage multi discipline geographically dispersed customer service teams• Designed and implemented Safety Program to improve long term safety of meter reading improving efficiencies and productivity• Design and implement sales and service training program• Design, implement and monitor key performance indicators to ensure positive health of business areas• Design and implement cost effective customer service strategies• Provide systems and systems support to frontline teams in relation to rostering, scheduling and knowledge databases Show less

  • Manager Meter Reading Strategy & Development - Bathurst based servicing regional NSW

    Jun 2005 - Dec 2006

  • Various

    Dec 1998 - Jun 2005
• 

  Essential Energy

  Jan 2007 - Jun 2013

  Regional General Manager

  Led a team of 475 across regional NSW, increasing stakeholder awareness, safety improvements, $4M in process improvement and delivery of $165M capital and maintenance works program. Key AchievementsMaintenance Risk Reduction: Successfully implemented a backlog reduction plan that cut maintenance risks by 50%. Secured funding, allocated resources, and developed a strategic plan that significantly improved reliability and safety across the electricity network.Enhanced Reputation by 25%: Developed and strengthened relationships with local and state government officials, business groups, and regional stakeholders. Through proactive communication, including briefings on key projects and addressing contentious issues, improved the organisation’s external reputation by 25%.Safety Program Implementation: Launched a safety initiative that achieved a 30% reduction in safety incidents and increased incident reporting by 50%. Over a 24-month period, maintained a low LTIFR of 2, significantly improving overall staff safety.Northern Regional Advisory Group Establishment: Created and led a regional advisory group consisting of government, business, and community representatives, including social services and pensioner groups, to provide ongoing input and feedback on organisational plans and address emerging issues.Emergency Management Leadership: Directed emergency management efforts during major storm events and natural disasters in 2013. Successfully coordinated with emergency services and government agencies to restore electricity to 85% of affected customers in Coonabarabran, Gunnedah, and Narrabri within 48 hours, ensuring rapid and effective response in complex conditions Show less

• 

  Northern Inland Academy of Sport

  Jan 2008 - Jan 2013

  Director & Chairman

  Governance, Strategic direction, Board Management, Marketing, Government Liaison, Promotion and Project Management

• 

  Tamworth Business Chamber

  Jan 2009 - Jan 2013

  Director

  Governance, Strategic direction, Board Management, Marketing, Promotion and Project Management

• 

  Active Tree Services

  Aug 2013 - Jan 2015

  General Manager Regional NSW

  Role Dimension: Active Tree Services is Australia's largest privately owned vegetation company. Reporting to the Executive General Manager with five direct reports and 200 team members. Key Achievements: • Program Management & Commercial Management: Led the $50M commercial contract to undertake work for Essential Energy and ActewAGL, reducing backlog defects by 80% and open work packs by 40% through streamlined workflows and a prioritisation system. Increased contract value by 35% and Gross Margin by 10%.• Cultural Safety Leadership: Spearheaded a cultural safety program that emphasised accountability across all levels, resulting in significant safety improvements. Reduced Lost Time Injury Frequency Rate (LTIFR) from 9.5 in October 2013 to zero by November 2014, fostering a stronger safety-first culture and accountability mindset.• Digital Transformation & Process Improvement: Led the transition from a paper-based works management system to a mobile data field solution. Streamlined workflows, provided comprehensive training, and conducted daily toolbox review sessions, facilitating continuous improvement and operational efficiency throughout the implementation process. Show less

• 

  Jumbos Family Entertainment Centre Pty Ltd

  Mar 2015 - Jul 2017

  Director Finance, Service Delivery, Marketing and Strategy (owner)

  Role Dimension: Transformed a loss-making family business into a profitable venture by expanding its product range and improving operational efficiency.Key Responsibilities• Oversee the strategic and operational management of the family business, directly responsible for driving the transformation from loss-making to profitability. Success or failure was deeply personal, as the business was the primary income source for the family.• Lead business development efforts, including product diversification and operational efficiency improvements, ensuring the business's long-term sustainability while living and breathing every decision's impact on financial and personal success.Key Achievements: • Business Turnaround & Growth: Led a successful business turnaround within 14 months by expanding the product range to include an 18-hole mini golf course and laser tag arena. Restructured pricing and improved supply contracts, transforming the business from loss-making to profitable. Show less

• 

  Jemena

  Dec 2016 - Aug 2019

  Business Services Manager

  Role Dimension: Led a team responsible for customer service and gas connections, focusing on process optimisation and customer satisfaction.Key Responsibilities• Ensure timely and efficient customer connections to the gas network, while leading a team of 27 to support end-to-end customer service and administration.• Drive continuous performance improvement, aiming to increase customer connection rates and reduce processing times for job assessments and service delivery.Key Achievements: • Team Development & Compliance Improvement: Implemented a structured coaching framework with monthly 1-on-1 and bi-yearly skip-level meetings, enhancing team ownership and accountability. This approach led to a 45% increase in new home gas connections and improved compliance from 63% to 92% within six months. Show less

• 

  Zinfra

  Sept 2019 - Jul 2024

  Duties:-Led the development of strategic business and safety plans, ensuring growth targets align with operational objectives.-Oversaw financial management, monitored project budgets, and implemented cost controls to meet financial goals while improving operational efficiency.-Fostered cross-functional collaboration to ensure seamless coordination and project goal achievement.-Drove workforce development through mentoring and training programs.-Ensured compliance with international standards by maintaining quality management and technical standards, improving performance across all projects.Key Achievements:Strategic Planning & Operational Delivery: Delivered a $300M Capital and Maintenance program, fully aligned with organisational KPIs. Developed resource strategies, sourcing agreements, and risk management plans, leading to a 20% improvement in resource utilisation, 90% on-time completion, and 95% baseline adherence with zero significant injuries.Operational Leadership: Led a team of 160, implementing leadership development & transparent communication frameworks. This approach improved employee engagement by 15% (64 to 74) and increased productivity by 20% over three years, fostering a high-performing, collaborative culture.Collaboration & Negotiation: Successfully relocated $80M worth of gas assets for Transport for NSW by optimising design and work methods. Delivered the project on time and under budget, saving $2.5M through stakeholder alignment and negotiation.Financial Management: Applied predictive forecasting, variance analysis, and strategic cost management, achieving a 5% OPEX reduction, 10% CAPEX savings, and generating $5M in annual cost benefits. Proactive financial governance ensured cost-effective project delivery.Quality Assurance & Operational Excellence: Spearheaded the ISO 9000 accreditation process, resulting in timely quality outcomes and enhanced regulatory compliance. Show less Duties: • Train and develop scheduling and planning team to optimise resource allocation for capital and maintenance projects.• Utilise planning tools to monitor progress, identify bottlenecks, and mitigate impacts on customers and asset owners, ensuring operational delivery timelines and goals are met• Strategically allocate labour, materials, and equipment to meet program objectives, avoiding delays and maintaining productivity through effective communication with all stakeholders.Key Achievements:• Enhanced Operational Efficiency: Spearheaded the implementation of the SAP ERP Scheduling tool, resulting in a 20% increase in work visibility and delivery efficiency. Streamlined resource allocation and project oversight for large-scale operations, ensuring smooth execution and operational success through digital transformation.• Cost Savings and Financial Control: Redesigned key operational processes, achieving $2.5M in OPEX savings. Strengthened budget management by implementing cost-effective measures and improved financial controls, ensuring resources were optimally allocated while maintaining fiscal responsibility.• Stakeholder Alignment and Communication: Established a robust communication framework among program leads, asset owners, and stakeholders, improving alignment by 25% and reducing delays due to miscommunication. Developed and embedded portfolio governance, roles and responsibilities, timelines, and accountabilities to enhance project delivery and stakeholder engagement.• Team Capability and Risk Reduction: Led the upskilling and development of planning and scheduling teams, significantly enhancing their ability to deliver high-quality work and meet on-time project deadlines. This initiative reduced operational risks and built a highly capable workforce, with a strong focus on team development, safety leadership, and continuous improvement. Show less

  • Project & Construction Manager/Project Director/Ops Support Manager

    Sept 2021 - Jul 2024

  • Planning Scheduling Manager

    Sept 2019 - Sept 2021
• 

  Landis+Gyr

  Jan 2025 - now

  Head of Projects & Service Delivery ANZ & SEA

  This role is a key leadership position for our Asia Pacific (APAC) businesses responsible for service delivery, overall program planning and execution for key customer programs in ANZ & SEA and selected projects within other regions in APAC The role is charged with motivating direct team and fostering an environment where continuous improvement of best practice associated with projects and services delivery including the development of standards, processes and procedures, systems, and tools.The position leverages strong project management, governance, collaboration, negotiation, and customer / partner relationship building skills. The role will be primarily responsible for ensuring the delivery of all major/minor AMI product implementation including the procurement, training, logistics and supply chain streams of the project. The role interacts at a senior level with customers, business partners and other external parties as needed Show less