Richard H.

Experience

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  Moon Music

  Jul 1994 - Aug 1997

  Assistant Shop Floor Manager

  Initially started on a YT (Youth Training) scheme and worked my way up to be taken on full time and trained in-house as their Assistant Shop Floor Manager.Moon Music sold Musical Instruments ranging from Guitars to Drums to Tin Whistles. They had a vintage section dealing with rare 60's Valve amps. An in-house repair centre which catered from Guitar setups to Amp/ Electronic Repairs.Also a PA (Public Address)/ Band Equipment Hire Department, which could either hire out or personally install equipment ready for an event or gig.My work was involved in all front of house and back room departments, hiring, installation and stock control. As well as providing customers with a vast product knowledge to generate a highly accomplished sales record and to initiate viable solutions to complex theories. Volunteered to instruct new employees and work experience in all aspects of ‘store management’. Confidently assumed sole responsibility for merchandising, stock replenishment and service department administration. Successfully singled out to head the outside PA installation department. Show less

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  J E Beales Plc

  Aug 1997 - Feb 2000

  Brown Goods Sales Advisor

  Brown goods Sales and Customer Service.Supervised running of a section of the department, providing customers with technical advice on products, answering enquires and resolving complaints tactfully whilst retaining customer loyalty and satisfaction.Responsible for processing all deliveries, installations, repairs, tallying weekly sales and researching up-to-date product information via all available means. Successfully met ridged deadlines by demonstrating a high level of organisation and time management skills. Show less

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  Retirement Insurance Advisory Service

  Oct 1999 - Jun 2000

  Telesales Representative

  Home Insurance Specialist for the over 50'sInitially started as Part-Time evening work to be then taken on as Full-Time. Constantly pushing team and personal targets. Confidently adapting new ideas and selling styles to gain customer trust and loyalty. Volunteered to be placed on a customer focus team, which initiated lucrative after sales business.

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  House of Fraser

  Jun 2000 - Mar 2001

  TV Audio Sales Advisor

  Brown Goods Sale and Customer Service.Provided customers with a high level of service and aftercare synonymous with House of Fraser.. Dealt with end-of-day cashing up, tallying accounts and till points, stock rotation and ordering. Self motivated to drive Sales when products were at a premium.

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  LLOYDS TSB GENERAL INSURANCE LIMITED

  Mar 2001 - Jan 2003

  Insurance Advisor

  Inbound Home Insurance tele-sales.Target driven yet customer focused. Delivering sales and targets each quarter, with matching customers needs to new products and service in which help build customer loyalty and confidence.

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  HSBC

  Apr 2004 - Jul 2005

  Commercial Insurance Agent

  Sale and Customer Service within Commercial Insurance.Originally joined as a New Business Advisor with varied success, where I acquired invaluable skills, knowledge and procedures within one of the UK`s leading Small Commercial Insurance Brokers. Approached for position on Customer Services and advanced within this department due to continued success, involved customer focus, high product knowledge and a good understanding of procedures involving many other internal and external departments.

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  Carole Nash Insurance

  Sept 2005 - May 2013

  Customer Service Representative

  Served a minimum of 80 customers per day, whilst multi-tasking in dealing with customer service, Policy details, insurance claims and Insurance procedures, sales add-ons, risk underwriting and policy amendments.Entrusted to amend and overwrite detailed system information for creating a Bespoke policy to all Sale and Customer Service departments, entering data on modifications to classic cars and bikes using the Cytrix system. Cross-sold effectively by having a wide Knowledge of products and services specialising in Harley Davidson Units, reaching the target of 10% add-on sales for all bike policies.Assisted both customer service team and sales departments offering guidance and support to other team members with regards to Company and Insurance procedures, Policy details and assisting with Tech Support in achieving a stick documentation deadline.Excelled in full industry quality compliant checks on 3 randomly selected calls a month with an above average of 90% call quality. Show less

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  College of Computing Technology (CCT)

  Sept 2013 - May 2017

  Computer Science in Information Technology Graduate Student

  KEY SKILLS· Java and Object Orientated Fundamentals.· Networking, Cloud and Virtualisation.· Dynamic Web Design using HTML, CSS, jQuery.· Data Base Management System using MySQL and SQLite3.· Operating Systems: Apple OSX, Linux (Raspberry Pi), Microsoft Windows 7, Microsoft Server 2003/2008.· Productivity / Office: Apple Pages(Word Processor), Numbers(Spreadsheet), Keynote(Presentation)· Self-Taught learning in basic Bash Scripts, Python, Linux & Raspberry Pi Projects. Show less

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  Vita Ireland

  Jan 2018 - Jun 2018

  IT Network Internship

  Working with the manager on a project plan for General Data Protection Regulation (GDPR) compliance. Assisted in creation of documentation and the implementation of the plan within a strict deadline.Creating and documented a detailed network map and registry of devices on the network, including VoIP phones, servers, routers etc.Developing a set of ‘goto’ instruction manuals on IT activities e.g. attaching pc/laptop/VoIP phone to network, creating new users in Microsoft Active Directory, etc.Identifying potential ‘everyday’ risks and improve security protocols on entire network e.g. client machines updates/server hardening/router access etc. Reviewing and improved backups and data recovery procedures.Recognising and improving where possible to help maintain minimum service level of 99% availability whilst assisting staff in everyday queries in Microsoft Office 365. Show less

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  Dun & Bradstreet

  Aug 2018 - now

  • Software Engineer In Test

    Apr 2022 - now

  • Associate Software Engineer

    Aug 2018 - May 2022