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Alina Cepelova

Alina Cepelova

Customer Support Manager

Followers of Alina Cepelova85 followers
location of Alina CepelovaLatvia

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  • Timeline

  • About me

    Anti Money Laundering Officer at LatCard AS

  • Education

    • Riga Trade college

      2008 - 2012
      Small business manager

    • Rīgas Tehniskā universitāte (Riga Technical University)

      2015 - 2019
      Bachelor's degree Power and Electrical Engineering

  • Experience

    • Amitours

      Jan 2013 - Jan 2013
      Customer Support Manager

      -Transfer and excursions organization in France- Assist with department in Paris

    • Old Riga Hotel Vecriga

      Jan 2014 - Jan 2015
      Hotel Manager

      -Reservation system control (Booking.com, Expedia, HRS, Orbitz)-Staff management (reception, housekeeping, breakfast waitress)-Room occupancy maximization-Website management-Departmental objective setting and shift schedule arrangement-Special offer development-Front office team and waitress training and management

    • First Swiss Card

      Jan 2015 - Jun 2017
      Team leader in Customer Support Department

      - Customer Support quality control- Employee training- Customer support - related daily process control- Private Customer account set up process control- VIP Customer Support- Complex problem solving

    • WestStein SIA

      Jul 2017 - Feb 2018
      Corporate and Individual person's account manager

    • LatCard AS

      Mar 2018 - Aug 2020
      Anti Money Laundering Officer

  • Licenses & Certifications